Lead Healthcare Solutions Architect & Team Lead

Netsmart Technologies, Inc.; Overland Park (KS); On-site; USD 110,000 - 160,000; Full time

Job summary

Netsmart Technologies, Inc. in Overland Park, KS, seeks a Solution Architect & Team Lead for TheraOffice to guide the implementation and optimization of client solutions in outpatient therapy.

You will lead a consulting team, mentor staff, partner with clients on workflows, system changes, and knowledge transfer, while ensuring program delivery and best practices. This role blends leadership, technical problem solving, and process improvement to advance Netsmart's evolving implementation

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• At least 4 years of health care information technology implementation or consulting working experience.
• At least 1 year of project management experience.
• Ability to communicate effectively with technical, clinical and operational teams.
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview.
• Ability to build strong client relationships and delivering client-centric solutions.
• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems.

Responsibilities

• Provide expertise during client engagements to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client's solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams on recommended methodology practices.
• Oversee the day-to-day operations of the TheraOffice implementation portfolio, including project tracking, resource capacity, prioritization, and delivery progress.
• Establish and maintain consistent processes, reporting, and operational standards to improve visibility into implementation performance and team capacity.
• Drive adoption of tools, technology, and AI-enabled solutions that improve team efficiency, standardize workflows, and streamline implementation activities.
• Support the ongoing development of the team through regular coaching, knowledge sharing, and implementation best practices.

Skills

Team leadership

Solution architecture

Client relationship management

Communication skills

Problem solving

Healthcare IT

Education

Bachelor's degree or equivalent

Tools

Netsmart EHR

Job description

Netsmart Technologies, Inc. in Overland Park, KS, seeks a Solution Architect & Team Lead for TheraOffice to guide the implementation and optimization of client solutions in outpatient therapy.

You will lead a consulting team, mentor staff, partner with clients on workflows, system changes, and knowledge transfer, while ensuring program delivery and best practices. This role blends leadership, technical problem solving, and process improvement to advance Netsmart's evolving implementation