Lead Health Information Specialist

Socket.dev; New York (NY); On-site; USD 24,000 - 33,000; Full time

Job summary

Datavant in New York, NY is seeking a Lead Health Information Specialist (LHIS) to oversee ROI operations and ensure accurate, HIPAA-compliant medical information delivery. The role combines hands-on ROI work with leadership support, training, and team coordination.

The candidate will provide call support, manage ROI workflows, and mentor new hires while upholding strict confidentiality and high-quality standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent (Accredited).
• Willingness to travel locally on a weekly basis.
• Strong HIPAA knowledge and patient confidentiality.
• Ability to train and mentor new hires.
• Attention to detail and organized workflow.
• Pass ROI Certification with 85%+.

Responsibilities

• Provide call support and assist ROI inquiries.
• Process medical record requests accurately and confidentially per HIPAA.
• Assist with inventory management and HealthSource queue oversight.
• Serve as SME on ROI workflows, EMR navigation, and SOPs.
• Support client and internal escalations with timely follow‑up.
• Assist with onboarding and training of new hires.
• Facilitate team training sessions and ongoing education.
• Perform data entry, faxing, scanning, and administrative duties.
• Maintain professionalism with patients and clinical staff.
• Support team productivity and quality goals.

Skills

HIPAA compliance

Leadership

ROI knowledge

Customer service

Attention to detail

Education

High school diploma

Tools

EMR navigation

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Location: New York, NY Work Model: On-Site with Travel (Local travel required) Schedule: Monday–Friday | 8:30 AM – 5:00 PM | EST Status: Full-Time

As a Lead Health Information Specialist (LHIS), you will play a critical role in supporting daily operations and ensuring the accuracy, compliance, and timely delivery of medical information. This role combines hands‑on Release of Information (ROI) work with leadership support, training, and team coordination.

You will

• Providing call support and assisting with ROI-related inquiries
• Processing medical record requests accurately and confidentially in compliance with HIPAA
• Assisting the Supervisor with inventory management, including Healthsource queue oversight and prioritization of urgent requests
• Serving as a subject‑matter resource for team members on ROI workflows, EMR navigation, SOPs, and best practices
• Supporting client and internal escalations with timely follow‑up and clear communication
• Assisting with training and onboarding of new hires, including mentoring and coaching
• Facilitating team training sessions and ongoing education to reinforce compliance and quality standards
• Performing data entry, faxing, scanning, and other administrative duties as needed
• Maintaining professionalism and effective communication with patients, providers, and clinical staff
• Supporting overall team productivity and quality goals

What you will bring to the table

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
• Willingness and ability to travel locally on a weekly basis as needed
• Proficiency with computers, email systems, and standard office equipment
• Strong understanding of HIPAA and patient confidentiality requirements
• Ability to handle sensitive information with discretion and professionalism
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion.

Bonus points if

• Prior experience in healthcare, medical records, HIM, or Release of Information (ROI) required
• Supervisory or lead experience strongly preferred
• Previous production/metric‑based work experience.
• In‑person customer service experience.
• Ability to build relationships with on‑site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is: $17.56 — $24.19 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

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