Lead Health Information Specialist

Datavant; New York (NY); On-site; USD 23,000 - 33,000; Full time

Job summary

Datavant is seeking a detail-oriented ROI and records coordinator in New York, NY. This on-site role supports HIPAA-compliant processing of medical records requests, ROI workflows, and team training.

You will handle data entry, queue oversight, client escalations, and collaboration with clinical staff, with travel as needed and a focus on quality and confidentiality.

Qualifications

• High school diploma or equivalent required; healthcare experience preferred.
• Ability to travel weekly for local assignments.
• Proficiency with computers and standard office software.

Responsibilities

• Providing call support and ROI-related inquiries.
• Processing medical record requests accurately and confidentially per HIPAA.
• Assisting with inventory management and queue oversight.
• Serving as a subject-matter resource on ROI workflows and SOPs.
• Supporting client and internal escalations with timely follow-up.
• Assisting with training and onboarding of new hires.
• Facilitating team training and ensuring compliance and quality.
• Performing data entry, faxing, scanning, and other admin duties.
• Maintaining professionalism with patients, providers, and staff.

Skills

HIPAA compliance

Data entry

Customer service

Travel locally

Microsoft Office

Education

High school diploma or equivalent

Tools

EMR systems

Healthsource queue

Email systems

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavantors are building the future of how data is connected and used to improve health.
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
Location: New York, NY
Work Model: On-Site with Travel (Local travel required)
Schedule: Monday–Friday | 8:30 AM – 5:00 PM | EST
Status: Full-Time

You Will

• Providing call support and assisting with ROI-related inquiries
• Processing medical record requests accurately and confidentially in compliance with HIPAA
• Assisting the Supervisor with inventory management, including Healthsource queue oversight and prioritization of urgent requests
• Serving as a subject-matter resource for team members on ROI workflows, EMR navigation, SOPs, and best practices
• Supporting client and internal escalations with timely follow-up and clear communication
• Assisting with training and onboarding of new hires, including mentoring and coaching
• Facilitating team training sessions and ongoing education to reinforce compliance and quality standards
• Performing data entry, faxing, scanning, and other administrative duties as needed
• Maintaining professionalism and effective communication with patients, providers, and clinical staff
• Supporting overall team productivity and quality goals

What You Will Bring To The Table

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
• Willingness and ability to travel locally on a weekly basis as needed
• Proficiency with computers, email systems, and standard office equipment
• Strong understanding of HIPAA and patient confidentiality requirements
• Ability to handle sensitive information with discretion and professionalism
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

Bonus Points If

• Prior experience in healthcare, medical records, HIM, or Release of Information (ROI) required
• Supervisory or lead experience strongly preferred
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$17.56—$24.19 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
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