Lead Guest Services Team Member

Pilot Flying J; Mill Hall (Clinton County); On-site; USD 15,897 - 22,151; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

A leading travel center company in Mill Hall, Clinton County, is seeking a Shift Leader to oversee a team of cashiers in processing fuel and merchandise transactions. The ideal candidate will lead by example, ensuring compliance with local guidelines and maintaining a clean work environment. Responsibilities include team management, customer service, and administrative tasks. Benefits include nationwide medical coverage, 401(k), tuition reimbursement, and flexible scheduling.

Qualifications

• Experience leading a team of cashiers in a fast-paced environment.
• Ability to handle cash, credit, and debit transactions accurately.
• Strong communication skills to resolve guest complaints effectively.

Responsibilities

• Lead a shift of cashiers to process transactions.
• Maintain an organized work area.
• Ensure compliance with sales regulations and guidelines.

Job description

Job Description

The purpose of this job is to process merchandise and fuel transactions.

Essential Functions include:

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Pay Rates Starting between: $11.54 - $16.08 / hour

Additional Information

• Fuel Discount
• Nation-wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.