Lead Guest Services Team Member

Pilot Flying J; Cedar Rapids (IA); On-site; USD 17,357 - 24,590; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Flying J in Cedar Rapids, Iowa, is seeking a Shift Leader to manage cashiers and ensure smooth operations. Responsibilities include leading cashiers, processing transactions, maintaining a clean work environment, and providing excellent customer service.

The ideal candidate will assist in various functions, model supportive behaviors, and ensure compliance with company guidelines. Pay ranges from $12.60 to $17.85 per hour, with comprehensive benefits including medical plans and a 401(k).

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of transactions.
• Complete end-of-shift reports and close out procedures.
• Follow company guidelines for restricted merchandise sales.
• Maintain an organized and clean work area.
• Use suggested selling methods to promote and sell products.
• Ensure quality service is delivered to every guest.
• Handle guest complaints and issues following company processes.
• Determine break schedules and team member placement during shift.
• Assist with other travel center functions as needed.
• Model behaviors supporting the company’s purpose.
• Ensure compliance with rules and regulations.
• Complete other duties as assigned.

Job description

Job Description

The purpose of this job is to process merchandise and fuel transactions.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Pay

Pay Rates Starting between: $12.60 - $17.85 / hour

Benefits

• Fuel Discount
• Nation-wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.