Lead Guest Services Supervisor - Flexible Schedule

Pilot Flying J; San Antonio (TX); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in San Antonio, Texas is hiring a cashier to process merchandise and fuel transactions, lead a shift of 1-2 associates, and ensure guests receive high-quality service. The role requires following guidelines on restricted items, completing end-of-shift reports, and maintaining a clean, organized work area while supporting other travel center tasks.

Starting pay ranges from $11.95 to $16.95 per hour, with weekly pay and a broad benefits package including medical, dental, vision,

Qualifications

• Cash handling and customer service experience.
• Ability to lead a shift of 1–2 cashiers.
• Commitment to guest satisfaction and high service standards.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Skills

Cash handling

Customer service

Team leadership

Job description

Pilot Company in San Antonio, Texas is hiring a cashier to process merchandise and fuel transactions, lead a shift of 1-2 associates, and ensure guests receive high-quality service. The role requires following guidelines on restricted items, completing end-of-shift reports, and maintaining a clean, organized work area while supporting other travel center tasks.

Starting pay ranges from $11.95 to $16.95 per hour, with weekly pay and a broad benefits package including medical, dental, vision,