Lead Guest Experience & Sales Leader

NORTH AMERICAN WAX COMPANY LLC; Palo Alto (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401k Company Match

Health, Vision, and Dental Insurance (

Generous Bonus Incentive 2x/month (Pks

Training and career advancement

Job summary

European Wax Center is hiring a Lead Guest Service Associate (Front Desk/Sales Associate) to deliver exceptional guest service while driving center revenue. Location: 2034 El Camino Real, Santa Clara, CA 95050.

This in-person role offers Full-Time & Part-Time schedules with hourly pay and sales bonuses. Responsibilities include training staff, greeting guests, promoting services and products, scheduling, cash handling, and inventory control.

Qualifications

• Strong sales and guest service skills.
• Excellent leadership, communication and interpersonal abilities.
• Goal-oriented mindset with a passion for hitting targets.
• Previous experience in retail, sales, or the beauty industry is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including check-ins, check-outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

Skills

Sales

Guest service

Leadership

Communication

Interpersonal skills

Retail experience

Education

High school diploma or GED

Job description

European Wax Center is hiring a Lead Guest Service Associate (Front Desk/Sales Associate) to deliver exceptional guest service while driving center revenue. Location: 2034 El Camino Real, Santa Clara, CA 95050.

This in-person role offers Full-Time & Part-Time schedules with hourly pay and sales bonuses. Responsibilities include training staff, greeting guests, promoting services and products, scheduling, cash handling, and inventory control.