Lead, GPU & HPC Infrastructure Support

CoreWeave; Livingston (NJ); On-site; USD 198,000 - 264,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid parental leave

Tuition reimbursement

Flexible PTO

Catered lunch in office

Job summary

CoreWeave is seeking a Manager of Technical Support Engineering to lead a team responsible for maintaining and optimizing physical infrastructure across client environments. You will oversee incident resolution, escalations, and cross‑functional collaboration to deliver reliable hardware operations.

You will mentor engineers, build scalable processes, and drive metrics to improve MTTR, SLOs, and overall reliability in a fast-paced, GPU‑heavy cloud environment.

Qualifications

• 5+ years of experience leading teams responsible for infrastructure support, data center operations, or physical compute environments.
• Hands-on experience with Linux system administration and command-line tools.
• Familiarity with hardware-level diagnostics, troubleshooting, and replacement (servers, power, cabling, etc.).
• Experience working with high-performance rack-scale hardware, including CPU and GPU-based compute nodes.
• Understanding of GPU infrastructure (e.g., NVIDIA A100/H100s, PCIe/NVLink, liquid cooling) or a demonstrated ability to quickly learn and adapt to HPC environments.
• Proven track record in incident and escalation management, with direct ownership of client or production-impacting issues.
• Experience managing ticket-based workflows (Jira, Zendesk, etc.) in a high-urgency technical environment.
• Comfortable interpreting and acting on metrics (MTTR, SLOs, backlog, ticket trends) to drive operational improvements.
• Skilled in managing scheduling, shift coverage, and team logistics in 24/7 or hybrid support models.
• Travel up to 30% annually.

Responsibilities

• Lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.
• Build, develop, and lead a dedicated Infrastructure Support team focused on supporting key infrastructure, handling escalations, and ensuring smooth hardware operations.
• Oversee the resolution of infrastructure-related incidents, escalation management, and collaborate with internal teams to deliver effective solutions.
• Improve support processes to enhance efficiency and reduce downtime, ensuring the infrastructure meets client expectations.
• Work closely with product, infrastructure, and other teams to ensure seamless delivery of infrastructure resources.
• Manage client communication during escalations and issue resolution to ensure transparency and client satisfaction.
• Mentor team members, developing their skills to manage and maintain critical infrastructure effectively.

Skills

Leadership

Linux

Hardware diagnostics

GPU infrastructure

Incident management

Ticket workflows

Metrics leadership

Scheduling & logistics

Travel

Tools

Jira

Zendesk

Job description

CoreWeave is seeking a Manager of Technical Support Engineering to lead a team responsible for maintaining and optimizing physical infrastructure across client environments. You will oversee incident resolution, escalations, and cross‑functional collaboration to deliver reliable hardware operations.

You will mentor engineers, build scalable processes, and drive metrics to improve MTTR, SLOs, and overall reliability in a fast-paced, GPU‑heavy cloud environment.