Lead Golf Operations & Pro-Shop Specialist

Invited Clubs; Seal Beach (CA); On-site; USD 45,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Job summary

Invited Clubs at Old Ranch Country Club in Seal Beach, CA is seeking a 1st Assistant Golf Professional to oversee daily golf operations, manage the pro-shop, and lead a team to deliver exceptional member experiences while upholding Invited's standards.

The role emphasizes staff training, performance evaluations, event planning, and coordinating tournaments, with a focus on member engagement and operational excellence at a premier coastal club.

Qualifications

• High school diploma, GED, or equivalent.
• Completion of PGA certification highly preferred (minimum level 2).
• Strong customer service experience with an extensive knowledge of golf fundamentals.
• Proven ability to handle confidential Company information and sensitive employee matters with discretion and professionalism.

Responsibilities

• Train and lead golf and pro-shop attendants, as well as outside services staff, by implementing procedures that ensure exceptional customer service and prompt resolution of member concerns.
• Conduct performance evaluations for golf, pro-shop, and outside services staff, providing constructive feedback and actionable recommendations to management regarding compensation, career advancement, and training opportunities.
• Address personnel matters by determining appropriate actions, such as counseling, written warnings, suspension, or termination, in coordination with HR and management.
• Develop and oversee work schedules to optimize staffing for golf operations, the pro-shop, outside services, and the club's repair business; recruit and hire qualified personnel to uphold a high standard of member service.
• Ensure the cleanliness and organization of all outside service areas, including staging zones, practice ranges, and golf cart storage, maintaining an exceptional environment for members and guests.
• Oversee all golf operations, including the pro-shop, outside services, and practice facilities, ensuring seamless and efficient service delivery to members and guests.
• Manage financial performance of pro-shop merchandise, with responsibility for profit and loss, budgeting, inventory control, and implementing effective purchasing strategies.
• Plan and execute club tournaments and special events, managing all aspects from scheduling to logistics, while overseeing the handicap program to ensure compliance and fairness.
• Foster strong member relationships by actively promoting golf programs and engaging in community-building activities, including participating in events and playing golf to support player development.
• Guide staff in delivering high-quality programs aligned with Invited and PGA standards, ensuring successful clinics, private lessons, and programs for adults, juniors, and seniors that enhance member satisfaction.
• Provide leadership and oversight of the club’s golf department in the absence of the Director of Golf/Head Golf Professional, ensuring continued excellence in operations and service delivery.

Skills

Customer service

Leadership

Golf knowledge

Staff training

Education

High school diploma

Job description

Invited Clubs at Old Ranch Country Club in Seal Beach, CA is seeking a 1st Assistant Golf Professional to oversee daily golf operations, manage the pro-shop, and lead a team to deliver exceptional member experiences while upholding Invited's standards.

The role emphasizes staff training, performance evaluations, event planning, and coordinating tournaments, with a focus on member engagement and operational excellence at a premier coastal club.