Lead Functional Developer Microsoft Dynamics Customer Engagement (CE)

Laitram LLC; Harahan (LA); On-site; USD 100,000 - 150,000; Full time

Job summary

Intralox, L.L.C. is seeking a Lead Functional Developer – Dynamics 365 Customer Engagement (CE) to support our internal delivery teams.

You will work with Solution Architects and Enterprise Architecture to lead discovery, define requirements, and deliver high-quality CE and Power Platform solutions. The role requires 4+ years with Dynamics 365 CE Sales, Customer Service and Field Service, strong facilitation skills, and hands-on configuration.

Qualifications

• 4+ years of experience with Dynamics 365 CE Sales, Customer Service and Field Service.
• Strong experience facilitating discovery sessions and translating requirements into functional designs.
• Hands-on experience configuring Dynamics 365 CE and Power Platform solutions (Power Automates, BREs and … / Continuum leads …).

Responsibilities

• Lead discovery sessions, stakeholder interviews, and workshops to gather and define business requirements.
• Translate business needs into functional designs, including process flows, user stories, and acceptance criteria.
• Partner with Solution Architects to design scalable, maintainable solutions aligned with enterprise standards.
• Configure and build solutions in Dynamics 365 CE and Power Platform (Dataverse, model‑driven apps, business rules, Power Automates)
• Conduct fit‑gap analysis and recommend best‑fit solutions with a focus on out‑of‑the‑box capabilities.
• Guide and mentor other functional developers, ensuring consistency in design, documentation, and delivery quality.
• Support Agile delivery processes including backlog refinement, sprint planning, and prioritization.
• Collaborate with our QA team to optimize testing efforts and our support team for post implementation support.

Skills

Dynamics 365 CE

Power Platform

Solution Design

Agile Delivery

Mentoring

Tools

Dataverse

Power Automate

Azure

Job description

Intralox, L.L.C., has an opening for a Lead Functional Developer – Microsoft Dynamics Customer Engagement (CE) working within our Digital Technology team. As our presence continues to grow, internally and with our customers, we are looking to expand our team and grow our functional and technical expertise so we can deliver more value to users, iterate faster on features, level up our development teams, and lay a strong foundation to scale our critical applications for broad internal integration and customer use. Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions. Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Job Description

We are looking for a Lead Functional Developer – Dynamics 365 Customer Engagement (D365 CE) to support our internal delivery teams. The successful candidate will work closely with Solution Architects, Enterprise Architecture, and Functional Developers to lead discovery efforts, define requirements designs, and deliver high-quality solutions. This role combines functional leadership, requirements ownership, and hands‑on configuration within Dynamics 365 CE and the Power Platform. Final‑round interviews are conducted in person. At this time, we are only considering candidates who are U.S. citizens or Green Card holders.

Job Responsibilities and Requirements

Responsibilities

• Lead discovery sessions, stakeholder interviews, and workshops to gather and define business requirements.
• Translate business needs into functional designs, including process flows, user stories, and acceptance criteria.
• Partner with Solution Architects to design scalable, maintainable solutions aligned with enterprise standards.
• Configure and build solutions in Dynamics 365 CE and Power Platform (Dataverse, model‑driven apps, business rules, Power Automates)
• Conduct fit‑gap analysis and recommend best‑fit solutions with a focus on out‑of‑the‑box capabilities.
• Guide and mentor other functional developers, ensuring consistency in design, documentation, and delivery quality.
• Support Agile delivery processes including backlog refinement, sprint planning, and prioritization.
• Collaborate with our QA team to optimize testing efforts and our support team for post implementation support.

Requirements

• 4+ years of experience with Dynamics 365 CE Sales, Customer Service and Field Service
• Strong experience facilitating the discovery sessions and translating requirements into functional designs.
• Hands‑on experience configuring Dynamics 365 CE and Power Platform solutions (Power Automates, BREs and … / Continuum leads …).

Preferred

• Microsoft Dynamics 365 and/or Power Platform certifications.
• Experience with integrations, APIs, and Azure services.
• Familiarity with DevOps, CI/CD pipelines, and environment management.
• Experience mentoring or leading functional teams.