Lead Functional Developer Microsoft Dynamics Customer Engagement (CE)

Intralox; New Orleans (LA); On-site; USD 110,000 - 170,000; Full time

Job summary

Intralox, a global manufacturing leader, seeks a Lead Functional Developer for Microsoft Dynamics Customer Engagement (CE) to guide internal delivery teams. You will work with Solution Architects and Enterprise Architecture to drive discovery, capture requirements, and deliver robust D365 CE and Power Platform solutions.

Role requires in-depth functional leadership, strong documentation, and hands-on configuration. Final-round interviews are conducted in person, candidates must be U.S.

Qualifications

• 4+ years of experience with Dynamics 365 CE Sales, Customer Service and Field Service.
• Strong experience facilitating discovery sessions and translating requirements into functional designs.
• Hands-on experience configuring Dynamics 365 CE and Power Platform solutions.

Responsibilities

• Lead discovery sessions, stakeholder interviews, and workshops to gather and define business requirements.
• Translate business needs into functional designs, including process flows, user stories, and acceptance criteria.
• Partner with Solution Architects to design scalable, maintainable solutions aligned with enterprise standards.
• Configure and build solutions in Dynamics 365 CE and Power Platform (Dataverse, model-driven apps, business rules, Power Automates).
• Conduct fit-gap analysis and recommend best-fit solutions with a focus on out-of-the-box capabilities.
• Guide and mentor other functional developers, ensuring consistency in design, documentation, and delivery quality.
• Support Agile delivery processes including backlog refinement, sprint planning, and prioritization.
• Collaborate with our QA team to optimize testing efforts and our support team for post-implementation support

Skills

Discovery sessions

Requirements design

Stakeholder management

Agile SDLC

Mentoring

Communication

Tools

Dynamics 365 CE

Power Platform

Dataverse

Model-driven apps

Power Automates

BREs

Job description

Lead Functional Developer Microsoft Dynamics Customer Engagement (CE)

Intralox, L.L.C., has an opening for a Lead Functional Developer – Microsoft Dynamics Customer Engagement (CE) working within our Digital Technology team. As our presence continues to grow, internally and with our customers, we are looking to expand our team and grow our functional and technical expertise so we can deliver more value to users, iterate faster on features, level up our development teams, and lay a strong foundation to scale our critical applications for broad internal integration and customer use.

Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. We consistently and sustainably work together to create long‑term value by continuously improving products, services, and processes for our customers. Our award‑winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions.

Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.

We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Job Description:

We are looking for a Lead Functional Developer – Dynamics 365 Customer Engagement (D365 CE) to support our internal delivery teams. The successful candidate will work closely with Solution Architects, Enterprise Architecture, and Functional Developers to lead discovery efforts, define requirements designs, and deliver high‑quality solutions. This role combines functional leadership, requirements ownership, and hands‑on configuration within Dynamics 365 CE and the Power Platform.

Final‑round interviews are conducted in person. At this time, we are only considering candidates who are U.S. citizens or Green Card holders.

Responsibilities:

• Lead discovery sessions, stakeholder interviews, and workshops to gather and define business requirements.
• Translate business needs into functional designs, including process flows, user stories, and acceptance criteria.
• Partner with Solution Architects to design scalable, maintainable solutions aligned with enterprise standards.
• Configure and build solutions in Dynamics 365 CE and Power Platform (Dataverse, model-driven apps, business rules, Power Automates)
• Conduct fit-gap analysis and recommend best-fit solutions with a focus on out-of-the‑box capabilities.
• Guide and mentor other functional developers, ensuring consistency in design, documentation, and delivery quality.
• Support Agile delivery processes including backlog refinement, sprint planning, and prioritization.
• Collaborate with our QA team to optimize testing efforts and our support team for post‑implementation support

Requirements:

• 4+ years of experience with Dynamics 365 CE Sales, Customer Service and Field Service
• Strong experience facilitating discovery sessions and translating requirements into functional designs.
• Hands‑on experience configuring Dynamics 365 CE and Power Platform solutions (Power Automates, BREs, Model Driven Apps, Workflows)
• Experience working closely with solution and enterprise architects.
• Experience with Agile methodologies and full SDLC lifecycle.
• Strong documentation skills including process mapping, user stories, and functional specifications.
• Excellent problem-solving, analytical, and decision‑making skills.
• Strong communication and stakeholder management skills.
• Ability to work independently and lead functional efforts across projects.
• 15-20% Travel

Preferred:

• Microsoft Dynamics 365 and/or Power Platform certifications.
• Experience with integrations, APIs, and Azure services.
• Familiarity with DevOps, CI/CD pipelines, and environment management.
• Experience mentoring or leading functional teams.

Final‑round interviews are conducted in person.

At this time, we are only considering candidates who are U.S. citizens or Green Card holders.

Intralox's benefit program is a major part of an employee’s total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and additional voluntary benefits.

The salary range provided is a good faith estimate representative of all experience levels. Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training and key skills. Therefore, we encourage all qualified applicants to apply regardless of their salary expectations.

The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans