Lead Front Office Coordinator - Therapy Services Full Time

United Surgical Partners International, Inc; Bellaire (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Health, Dental & Vision Coverage

401(k) retirement plan

Paid Time Off (PTO)

Company Paid Holidays

Employee Assistance Programs

Health Savings Account/ Flexible Spend

Education Assistance

Disability Insurance

Job summary

Houston Physicians Hospital- Bellaire is seeking a dedicated Lead Front Office Coordinator to manage patient scheduling for therapy services and maintain HIPAA-compliant records. The role requires strong organizational skills and collaboration with the clinical leadership team to optimize daily clinic operations.

The successful candidate will handle billing-related tasks, insurance authorizations, and payment processing, while delivering excellent customer service and coordinating with the

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• One year of hospital/medical office or outpatient physical therapy billing, collections, payment posting and front office experience.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and strong organizational/documentation skills.

Responsibilities

• Schedule physical, occupational and speech therapy services for patients.
• Manage daily clinic scheduling in collaboration with clinical leadership.
• Maintain patient care records compliant with HIPAA and organizational standards.
• Handle billing-related tasks including payments and insurance authorizations.
• Communicate effectively with the central business office and multidisciplinary team.
• Assist with cancellations, rescheduling, and daily administrative tasks.

Skills

Strong organizational skills

Customer service mindset

MS Office proficiency

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Houston Physicians Hospital- Bellaire is hiring a Full-Time Lead Front Office Coordinator!

Welcome to Houston Physicians Hospital- Bellaire!

Are you seeking an extraordinary career opportunity at a state-of-the-art healthcare facility? Houston Physicians Hospital is currently seeking to hire a Full Time Lead Front Office Coordinator!

Lead Front Office Coordinator at Houston Physicians Hospital- Bellaire

The Lead Front Office Coordinator is responsible for scheduling physical, occupational and speech therapy services for current and new patients. The Lead Front Desk Coordinator is responsible for ensuring the daily clinic schedule is efficiently managed in cooperation with the clinical leadership team. They will ensure that all business office functions within the therapy services clinic are completed accurately and timely. They will maintain patient care records in accordance with HIPAA and local organizational rules and standards. They will complete daily administration tasks including scheduling, filing, copying and communication, both verbal and electronic. They will work effectively as part of the clinic multidisciplinary team.

Responsibilities:

• Demonstrates a strong customer service and professional attitude.
• Demonstrates the ability to work effectively as part of a larger team.
• Registers and schedules patients for therapy services.
• Maintains daily referrals to ensure patients are scheduled in a timely manner.
• Maintains insurance authorizations per organization requirements and processes.
• Collects payments via credit card/check/cash and follows payment collections and posting processes.
• Has knowledge of medical billing and insurance practices at a level suitable for their role.
• Manages patient notifications and alerts efficiently and timely.
• Scans paperwork into multiple EMR systems.
• Maintain patient care records in accordance with HIPAA and local organizational rules and standards.
• Communicates and coordinates with the central business office team.
• Reviews schedule daily with clinical leadership for efficiency and optimization.
• Communicates professionally and effectively in person, via electronic messaging platforms, and via email.
• Manages cancellations and rescheduling requests efficiently and timely.
• Must be able to prioritize workload and multitask as required.
• All other duties as assigned

Qualifications:

• High school diploma or equivalent; Bachelor’s degree preferred.
• One year of previous Hospital, Medical Office or Outpatient Physical Therapy billing, collections, payment posting and front office experience.
• Must have strong organizational skills and the ability to accurately document information for billing purposes.
• Proficient in MS office applications which include Outlook, Word, Excel, and PowerPoint.
• Requires frequent and constant judgment for timely response to patient questions and concerns.

What We Offer:

As a valued member of USPI, your health and well‑being are important to us. We are proud to provide you and your dependents with valuable and significant benefits. USPI knows the value of well-rounded, balanced employees, which is why we offer a variety of additional benefits to help manage life’s daily stresses.

• Competitive wages
• Opportunities to better yourself professionally
• Health, Dental & Vision Coverage
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Holidays
• Employee Assistance Programs
• Health Savings Account/ Flexible Spending Account
• Education Assistance
• Short Term Disability and Long Term Disability Insurance

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and health care systems to provide first class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

For more information about USPI, check out our website, Facebook, Twitter, or LinkedIn.