Lead Front-End Revenue Cycle Supervisor

UCLA Health; Los Angeles (CA); On-site; USD 81,000 - 169,000; Full time

Job summary

UCLA Health seeks a senior leader to guide the Front-End Revenue Cycle operations in Los Angeles. Lead the Financial Clearance Unit and ensure strong financial performance and high-quality service in a world-class health system.

You will oversee Insurance Verification, Authorization/Referral Management, Pre-Registration/Pre-Service Collections, and the Patient Advocacy Team, setting priorities, coaching staff, and mitigating risks in a dynamic healthcare environment.

Qualifications

• Supervisory experience required.
• Three years of health care industry work experience in Front-End Revenue Cycle as a leader is highly desired.
• Proficiency in Epic front-end applications such as ADT, Cadence, and Prelude.
• Understanding of physician revenue cycle and leading measures of performance.
• Interpersonal skills and ability to communicate effectively and diplomatically with patients, staff, and physicians; give and receive information, clarify policies, and mediate if necessary with patients, physicians, and technologists.
• Ability to adapt and implement frequently changing procedures.
• In-depth knowledge of UCLA governance principles and managerial best practices.
• Ability to communicate clearly and diplomatically.

Responsibilities

• Take on an important role with UCLA Health and provide leadership to the front-end FPG Financial Clearance Unit.
• Oversee Insurance Verification, Authorization/Referral Management, Pre-Registration/Pre-Service Collections, and the Patient Advocacy Team.
• Establish work prioritization for staff and ensure tasks are completed on time and accurately.
• Coordinate and provide backup coverage for all workflow assignments.
• Coach/mentor staff in adherence with FPG guidelines and mitigate risks.

Skills

Supervisory experience

Healthcare revenue cycle

Epic front-end

AD/Prelude Cadence

Communication skills

Adaptability

Governance knowledge

Interpersonal skills

Job description

UCLA Health seeks a senior leader to guide the Front-End Revenue Cycle operations in Los Angeles. Lead the Financial Clearance Unit and ensure strong financial performance and high-quality service in a world-class health system.

You will oversee Insurance Verification, Authorization/Referral Management, Pre-Registration/Pre-Service Collections, and the Patient Advocacy Team, setting priorities, coaching staff, and mitigating risks in a dynamic healthcare environment.