Lead Front Desk Clerk

ViziRecruiter,LLC.; Colorado; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Benefits package Day 1

Referral Bonus Program

Discounted Casino bus tickets

Discounted RTD EcoPass

Hot meal served by Leadership Team

Discounts at Starbucks

Colorado Gaming License reimbursement

Hotel discounts at PENN properties

Education reimbursement program

Annual Scholarship Program

Career development opportunities

Job summary

Ameristar Casino Resort Spa in Colorado is seeking a Front Desk Associate to deliver friendly, professional guest service at check-in and check-out, resolve issues promptly, and maintain accurate reservations.

You will welcome guests, handle inquiries, coordinate with other teams, and uphold confidentiality while working a flexible schedule including nights and weekends. Prior hospitality experience and proficiency with MS Office are preferred.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of hospitality/front desk experience required.
• Strong computer skills with proficiency in Microsoft Office applications.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and written/verbal communication skills; fluent in English.
• Ability to work a flexible schedule including nights, weekends, holidays.

Responsibilities

• Keeps team members and department leaders well informed about hotel operations.
• Provides training and insight to guest service agents.
• Resolve guest issues and concerns in a prompt, courteous, and efficient manner.
• Responsible for the accurate check-in and check-out of each guest.
• Ensures that all guest contact is courteous and thorough.
• Maintains knowledge of the casino, hotel, community, and events to provide guests with superior service.
• Answers phone and assists with clerical tasks.
• Maintains an operating bank and processes payments as needed.

Skills

Customer service

Communication

Teamwork

Confidentiality

Professionalism

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may varyby position.Paid time off is earned according to the local policy and increases with the length of employment.

Position is open until filled.

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members


• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants


• Discounted Casino bus tickets


• Discounted RTD EcoPass


• Hot meal served by the Leadership Team once a month


• 20%discount for Starbucks, Ara Spa, and all food outlets


• 100%Colorado Gaming License reimbursement after90days of employment


• Hotel discounts available at all43 PENNproperties, plus discounts on goods and services


• Education reimbursement program and Annual Scholarship Program


• Career development opportunities

Responsibilities

• Keeps team members and department leaders well informed about hotel operations.


• Provides training and insight to guest service agents.


• Resolve guest issues and concerns in a prompt, courteous, and efficient manner.


• Responsible for the accurate check-in and check-out of each guest.


• Ensures that all guest contact is courteous, informative, and thorough.


• Ensures that rooms are clean prior to issuing keys.


• Responsible for posting charges, settling folios for individuals, groups and due outs communicated through Housekeeping.


• Accurately enters all reservations into the computer system according to department policy and procedure.


• Assists the Player Development team with all reservations and requests.


• Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.


• Answers phone and assists with clerical tasks.


• Receives cash, checks, Credit cards and comps in payment, obtaining proper approval and authorization.


• Maintains an operating bank, renders bills and issues change.


• Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.


• Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the hotel/casino.


• Responsible for the control of safe deposit transactions.


• Works closely with the executive hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.


• Maintains knowledge of the casino, hotel, community, and special events to provide guests with superior service.


• Authorized to verify pre-approved room comping levels and authorized to change incorrect information.


• Performs all other related and compatible duties as assigned.


• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required.


• Minimum of one (1) year of hospitality or Front Desk experience required.


• Strong computer skills with proficiency in Microsoft Office applications preferred.


• Ability to maintain a high level of confidentiality and professionalism.


• Must possess excellent interpersonal skills.


• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.


• Must have basic math and money handling skills.


• Demonstrates strong leadership and organizational skills.


• Must have excellent written and verbal communication skills; must be fluent and literate in English.


• Ability to provide excellent customer service.


• Must have the ability to work efficiently in a team-oriented environment.


• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.


• Must be able to work a flexible schedule, including nights, weekends, holidays, and fluctuating days off.