Lead Front Desk Associate — Member Experience Leader

Planet Fitness; Orange (CT); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

401K plan

Health benefits

Paid time off

Free Black Card membership

Job summary

Planet Fitness in Orange, CT is seeking a Front Desk Associate to greet members, process payments, and provide friendly, efficient service in a fast-paced gym setting.

The role emphasizes promoting membership benefits, handling inquiries, and maintaining a clean, welcoming club. It requires evening and weekend availability, reliability, and strong communication skills for a positive member experience.

Qualifications

• 18 years old or older.
• High School diploma or equivalent required.
• Six months face-to-face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.

Skills

Customer service

Communication

Multitasking

Flexibility

Problem solving

Initiative

Energetic

Education

High School diploma or equivalent

Job description

Planet Fitness in Orange, CT is seeking a Front Desk Associate to greet members, process payments, and provide friendly, efficient service in a fast-paced gym setting.

The role emphasizes promoting membership benefits, handling inquiries, and maintaining a clean, welcoming club. It requires evening and weekend availability, reliability, and strong communication skills for a positive member experience.