Lead Front Desk Associate - Elevate Member Experience

Planet Fitness; Farragut (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

401K plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate at the Farragut, TN club. The role focuses on greeting members, answering questions, processing payments, and promoting promotions while ensuring a friendly, efficient experience.

The position requires a high school diploma or equivalent, flexibility to work evenings and weekends, and a commitment to top-notch customer service in a fitness retail environment.

Qualifications

• 18+ years old and able to stand for extended periods.
• High School Diploma or equivalent required.
• 6 months of face-to-face customer service in retail or equivalent fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, friendly manner.
• Anticipate member needs and respond promptly.
• Provide courteous phone service with accurate information.
• Resolve customer concerns to ensure a pleasant experience.
• Maintain club cleanliness for part of the shift.
• Assist with payments and provide receipts.
• Promote product benefits and promotions to members.
• Answer questions about policies in a friendly manner.
• Fill in as the leader when GM/AGM unavailable.
• Open/close duties and end-of-day reporting.
• Coach and follow up with staff.

Skills

Customer service

Communication

Multitasking

Flexible schedule

Team player

Professional demeanor

Education

High School Diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate at the Farragut, TN club. The role focuses on greeting members, answering questions, processing payments, and promoting promotions while ensuring a friendly, efficient experience.

The position requires a high school diploma or equivalent, flexibility to work evenings and weekends, and a commitment to top-notch customer service in a fitness retail environment.