Lead Front Desk Associate

Jimmy Jazz; Kendall (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Complimentary Yoga Joint membership

Leadership training

Team-oriented environment

Studio perks

Job summary

Yoga Joint in Kendall, FL is seeking a Lead Member Experience Associate to elevate the studio guest experience and support daily operations. You will greet members, assist with check-in, and foster relationships while helping drive sales and ensuring a welcoming environment.

The role requires leadership potential, strong communication, and a passion for fitness. Full-time schedule includes early mornings and evenings, with benefits including complimentary yoga and ongoing training.

Qualifications

• Customer service, hospitality, retail, fitness, or wellness experience preferred
• Previous sales experience is a plus
• Leadership, training, mentoring, or shift-lead experience preferred, but not required
• Entry-level candidates with strong leadership potential are encouraged to apply
• Strong communication and relationship-building skills
• A positive, dependable, and solutions-oriented approach
• Comfort balancing member service, sales, team support, and hands-on studio responsibilities
• Basic comfort using computers, tablets, and common technology
• Genuine interest in fitness, wellness, and creating a strong community experience

Responsibilities

• Create a welcoming experience by greeting members and guests, supporting check-in, answering questions, and building genuine relationships
• Help ensure the studio consistently looks, sounds, smells, and feels clean, organized, professional, and aligned with Yoga Joint standards
• Serve as a shift leader for Member Experience Associates by providing guidance, support, and real-time coaching
• Help train and onboard new team members while reinforcing studio procedures and service expectations
• Lead by example through professionalism, positivity, accountability, and attention to detail
• Support membership sales by connecting with prospective members, identifying needs, and helping guests understand Yoga Joint membership options
• Assist with lead follow-up, new member conversion, retention efforts, and other studio sales priorities
• Help maintain clean and organized front desk, retail, changing, and studio spaces, including laundry and class turnover responsibilities
• Support opening, closing, and other day-to-day operational responsibilities
• Escalate member concerns or operational issues appropriately and help create positive resolutions
• Partner with studio leadership to support team performance, member experience, and studio goals

Skills

Customer service

Hospitality

Communication

Sales

Team leadership potential

POS systems

Tablet use

Education

High school diploma

Tools

POS systems

Tablets

Job description

• Location 8630 Mills Drive,Kendall, FL, 33183,United States
• Base Pay $18.00 / Hour
• Other Compensation Eligible Monthly Bonus and Commission
• Job Category Front Desk, Customer Service, Receptionist
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

Description

Welcome to Yoga Joint!

Lead the Experience. Support the Team. Grow Your Career.

At Yoga Joint, the member experience starts the moment someone walks through the door. We call this role a Lead Member Experience Associate because it goes beyond the traditional front desk — you’ll help shape the full studio experience while supporting the team, driving sales, and keeping daily operations running smoothly.

You’ll lead by example, support fellow Member Experience Associates, build strong relationships with members and first-time guests, and help drive the daily performance of the studio. This is a great opportunity for someone who enjoys hospitality and wellness and is ready to grow into greater responsibility.

Why Join Yoga Joint?

Join a modern heated yoga and fitness community built around movement, connection, growth, and an exceptional member experience.

Competitive compensation

Complimentary Yoga Joint membership for you

Ongoing leadership support and training

A passionate, purpose-driven team environment where belonging matters

Additional studio-specific perks

Schedule

This is a full-time hourly position averaging 30–40 hours per week. Open availability is required, including:

Early mornings, including shifts as early as 5:30 AM

Evenings

What You’ll Do

Create a welcoming experience by greeting members and guests, supporting check-in, answering questions, and building genuine relationships

Help ensure the studio consistently looks, sounds, smells, and feels clean, organized, professional, and aligned with Yoga Joint standards

Serve as a shift leader for Member Experience Associates by providing guidance, support, and real-time coaching

Help train and onboard new team members while reinforcing studio procedures and service expectations

Lead by example through professionalism, positivity, accountability, and attention to detail

Support membership sales by connecting with prospective members, identifying needs, and helping guests understand Yoga Joint membership options

Assist with lead follow-up, new member conversion, retention efforts, and other studio sales priorities

Help maintain clean and organized front desk, retail, changing, and studio spaces, including laundry and class turnover responsibilities

Support opening, closing, and other day-to-day operational responsibilities

Escalate member concerns or operational issues appropriately and help create positive resolutions

Partner with studio leadership to support team performance, member experience, and studio goals

What We’re Looking For

Customer service, hospitality, retail, fitness, or wellness experience preferred

Previous sales experience is a plus

Leadership, training, mentoring, or shift-lead experience preferred, but not required

Entry-level candidates with strong leadership potential are encouraged to apply

Strong communication and relationship-building skills

A positive, dependable, and solutions-oriented approach

Comfort balancing member service, sales, team support, and hands-on studio responsibilities

Basic comfort using computers, tablets, and common technology

Genuine interest in fitness, wellness, and creating a strong community experience

About Yoga Joint

Yoga Joint is a premier heated yoga and fitness brand focused on helping people strengthen the body, calm the mind, and connect through movement. Our signature FLOW and FIIT classes, specialized teacher training, and technology-driven studio experience are designed to create consistency while helping members make meaningful progress.

Our purpose is to empower people to live healthier lives through heated yoga and fitness that strengthens the body, calms the mind, and connects communities.

Our Five Core Vibes

Live the Brand — Practice what we teach.

Lead the Energy — Bring the attitude you want others to feel.

Flow with Change — Adapt with positivity and openness.

Member Experience First — Put the member at the center.

Grow Every Day — Stay curious and keep developing.

Ready to Grow With Us?

If you’re ready to take on more responsibility, support a great team, and help create an exceptional experience for every Yoga Joint member, we’d love to hear from you. Let’s grow something extraordinary — together .