Lead Front Counter Associate

Zips Cleaners; Norfolk (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Zips Cleaners in Norfolk area is seeking a Lead Front Counter Associate to be the first point of contact for customers and to help ensure accurate orders and smooth daily operations.

As a dependable team member, you will greet customers, tag garments, manage inventory, resolve questions, and help open the store at 6:50 AM on scheduled days. Join a growing, customer-focused team that values reliability and service excellence.

Qualifications

• Greet customers, tag clothes, and ensure orders are processed accurately.
• Track and organize garments with proper labeling and timely returns.
• Handle questions and requests with professionalism and care.
• Open the store on schedule days at 6:50 AM and keep operations smooth.

Responsibilities

• Greet customers and process garment orders accurately.
• Tag, track, and organize garments; ensure proper labeling.
• Resolve customer questions and special requests professionally.
• Ensure store readiness by opening on time at 6:50 AM.
• Maintain reliability and contribute to efficient store operations.

Skills

Reliable & punctual

Attention to detail

Customer service skills

Fast-paced environment

Job description

Reliable. Customer-Focused. Detail-Oriented. If this sounds like you, we’d love to have you on our team!

Our Williamsburg and Newport News Zips Cleaners locations are growing, and we’re looking for dependable Lead Front Counter Associates to help provide top-tier service to our customers. As the first point of contact, you’ll be essential in ensuring smooth operations, accuracy, and a great customer experience.

What You’ll Do:

• Customer Service First: Greet customers with a smile, take in and tag clothes, and ensure orders are processed accurately.
• Inventory Management: Track and organize garments, ensuring all items are properly labeled and returned on time.
• Problem-Solving & Issue Resolution: Handle customer questions, concerns, and special requests with professionalism and care.
• Ensure Store Readiness: Open the store at 6:50 AM on scheduled days, making sure everything is set up for smooth daily operations.
• Reliability is Key: Show up on time, be dependable, and take pride in keeping things running efficiently.

What We’re Looking For:

• Reliable & Punctual: We need someone who can consistently be there to open the store on time.
• Attention to Detail: Tagging and tracking clothes requires accuracy and organization.
• Strong Customer Service Skills: You enjoy helping people and making their experience easy and stress-free.
• Ability to Work in a Fast-Paced Environment: Multi-tasking and staying organized during busy times is essential.

Why Join Us?

• Be Part of a Growing Business: We’re expanding in the area and you’ll play a key role in our success.
• Competitive Pay & Growth Opportunities: Hard work is recognized and rewarded.
• Supportive Team Environment: Work with a great crew in a positive workplace.

5812 Poplar Hall Dr, Norfolk, VA 23502, USA