Lead Fleet Services Coordinator

Jobtailor; Nashville (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking a dispatcher/scheduler professional to manage the maintenance lifecycle from origination to technician custody. You will coordinate with Field Operations to assign technicians, obtain customer approvals, and drive preventive maintenance scheduling.

You will document all interactions and maintain strong customer rapport. Ideal candidates will have 5+ years in fleet/maintenance coordination, excellent communication, and proficiency with scheduling tools.

Qualifications

• Must have strong customer service and communication skills.
• Ability to collaborate cross-functionally and build relationships.
• Proficient in scheduling, data entry, and Excel.
• Experience with maintenance scheduling and project management.

Responsibilities

• Manage maintenance transaction lifecycle from origination to repair.
• Coordinate with field operations to schedule technicians.
• Obtain customer approvals for repairs and services.
• Proactively contact customers to schedule preventive maintenance.
• Document customer interactions accurately in systems.
• Maintain professionalism and positive rapport with customers.

Skills

Customer service

Communication

Cross-functional collaboration

Excel

Data entry

Problem solving

Scheduling

Project management

Customer approvals

Education

High School Diploma/GED

Related degree/certification

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Manage follow-up maintenance transaction lifecycle from origination until the customer unit is in the repair technician’s control/custody
Oversee assigned projects as needed
Exercise judgment on advanced or complex issues with limited supervision
Document and note each customer contact accurately and promptly in Cox Fleet systems
Provide excellent customer service to internal and external callers
Establish positive customer rapport and maintain professionalism
Obtain customer approval for repairs and services
Proactively contact customers to schedule preventive maintenance and drive repeat business
Partner with Field Operations to schedule appropriate technicians to accounts
Encourage customers to schedule repairs and maintenance in advance
Continuously develop and improve dispatching and service scheduling capabilities
Perform additional duties and special projects as assigned

Requirements

• High School Diploma/GED and 7 years’ experience in a related field; alternatives include any level degree/certification beyond a high school diploma/GED in a related discipline and 5 years’ experience, or 9 years’ experience in a related field
• Excellent verbal and written communication skills
• Ability to effectively communicate at all levels of the organization
• Proven track record to collaborate cross-functionally, build positive relationships, and become a trusted partner
• Excellent organizational skills and ability to balance a variety of tasks
• Strong Excel and data entry skills
• Ability to learn new platforms, including Web Wrench, MobileFrame, and RO Writer
• Common knowledge of the trucking industry
• Fleet maintenance or automotive/trucking transportation experience helpful
• Ability to work independently and collaboratively within a team environment
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities
• Must clear a pre-employment drug test
• Must be currently authorized to work in the United States for any employer without current or future sponsorship
• No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future

Core Competencies

Demonstrates strong customer service skills and the ability to manage the maintenance transaction lifecycle effectively. Proficient in scheduling, communication, and collaboration within a team environment, with a solid understanding of fleet maintenance and the trucking industry.

Highest-signal resume keywords

• Fleet Maintenance Experience
• Customer Service Excellence
• Strong Excel Skills
• Organizational Skills
• Cross-Functional Collaboration

ATS Optimization Keywords

Hard Skills

• Data Entry Skills
• Problem-Solving Skills
• Maintenance Scheduling
• Project Management
• Customer Approval Processes

Soft Skills

• Excellent Verbal Communication
• Excellent Written Communication
• Relationship Building
• Independence
• Team Collaboration

Certifications & Qualifications

• High School Diploma/GED

Industry Keywords

• Trucking Industry Knowledge
• Fleet Operations
• Automotive Transportation

Tools & Technologies

• Web Wrench
• MobileFrame
• RO Writer