Lead Fleet Associate

Voyager Global Mobility; Newton (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Disability insurance

401(k) retirement plan

Commuter benefits

Paid time off

Job summary

Voyager Global Mobility seeks a Lead Fleet Associate to oversee a branch fleet, coordinating vehicle repairs with vendors and ensuring vehicles are cleaned and prepped for customers.

Based at our Newton, MA site, you’ll work with the Regional Fleet Manager and Branch Manager to maximize fleet availability, manage maintenance schedules, and guide on-site staff in daily operations to deliver reliable service.

Qualifications

• Experience updating databases or inventory systems.
• Experience in the automotive field (dealership, auto service, collision/body repair, service estimating, etc.).
• Valid Driver’s License with a clean driving record.
• Strong leadership, communication and time management skills.
• Knowledge of vehicle maintenance and repair.
• Understanding of safety regulations.

Responsibilities

• Ensure high level of vehicle readiness to maximize fleet availability.
• Maintain up-to-date records of fleet operations and service history.
• Collaborate with the Branch Manager on equipment issues and repairs.
• Serve as liaison between the fleet manager and repair facilities.
• Schedule and track preventative maintenance and repairs with vendors.
• Troubleshoot mechanical issues and source local repairs.
• Monitor invoices for accurate billing on completed services.
• Provide daily and weekly fleet metrics for management.

Skills

Leadership

Communication

Time management

Record-keeping

Vehicle maintenance knowledge

Safety regulations

Vendor coordination

Job description

Company Overview

Voyager Global Mobility and its subsidiaries play a central role in urban transportation in dynamic cities throughout the Americas. We support more than 10,000 drivers with professionally managed vehicles and resources to help them succeed as entrepreneurs in the ride-sharing economy. Our fleet-as-a-service model provides a scalable infrastructure of well-maintained vehicles, driver resources, data and metrics to empower rideshare platforms and other services to deliver quality service.

Job Description

The Lead Fleet Associate oversees and manages the fleet of vehicles in a branch, coordinating vehicle repairs with vendors and ensuring vehicles are cleaned and prepped for customers. The Atlanta branch is our largest outside New York City. Given the scale of operations, the Lead Fleet Associate ensures adherence to company guidelines for cleaning, documentation, vehicle movements, preventative maintenance and repairs to maximize fleet availability and minimize out-of-service time. This role reports to the Regional Fleet Manager and collaborates with the on-site Branch Manager on daily and weekly priorities. You will also work with a Detailer/Lot Attendant who focuses on cleaning and detailing vehicles.

Who You Are

• You have a passion for cars and possess basic mechanical knowledge and/or experience with body repairs; you have 2 or more years of experience in an auto-related or fleet management environment (e.g., rental car, repair/service shop, parts or tire dealer, auto dealership, auto insurance/titling/registration).
• You are organized and enjoy maintaining accurate records so we have up-to-date information on every vehicle at all times.
• You are persistent in following up to ensure external vendors provide maintenance and repair services in a timely fashion at a fair price.
• You have an eye for detail and take pride in doing the small things that create an outstanding customer experience.
• You enjoy variety, are flexible and willing to pitch in where needed depending on what’s happening that day – both the expected and unexpected.
• You must be able to work rotating shifts which may include 8 hours on the weekend.

Essential Job Functions

• Ensure a high level of vehicle readiness to maximize fleet availability and utilization.
• Maintain accurate and up-to-date records of fleet operations including mileage and service history; update information in fleet databases in a timely manner.
• Collaborate with the Branch Manager to stay current with equipment issues and to facilitate cleaning, maintenance, and repairs.
• Serve as a point of contact between the fleet manager and repair facilities.
• Schedule and track vehicle preventative maintenance and repairs; communicate with vendors and service providers for vehicle pickup and drop-off.
• Troubleshoot mechanical issues in the field and source local repairs with urgency.
• Assess estimates and negotiate repair prices to prevent upselling of service work from repair facilities.
• Monitor invoices to ensure accurate billing for completed services and repairs.
• Assist in tracking and managing the inventory of spare parts and supplies for vehicle maintenance.
• Possess general vehicle repair knowledge (e.g., change a tire, replace windshield wipers, install engine and cabin air filters, check fluid levels); willing to pitch in as needed and guide Fleet Associates/Detailers.
• Clean and detail vehicles as needed.
• Provide daily and weekly fleet metrics for management review.
• Coordinate with other departments as needed to ensure maximum fleet availability and cohesion between departments.
• Assess departmental needs and build a team of fleet associates.
• Perform other duties as assigned.
• Must be able to work onsite; this is not a remote role.

Qualifications

• Experience updating databases or inventory systems is a must.
• Experience in the automotive field is needed (dealership, auto service, collision/body repair, service estimating, etc.).
• Valid Driver’s License and a clean driving record are required.
• Strong leadership, communication and time management skills.
• Knowledge of vehicle maintenance and repair.
• Understanding of safety regulations.

Benefits

Voyager Global Mobility offers a full suite of employee benefits to support physical, financial and mental health and well-being:

• Medical, dental and vision insurance (with a Healthcare Flexible Spending Account and Health Savings Account) and supplemental coverage for critical illness and accidents.
• Company-paid short- and long-term disability insurance.
• 401(k) retirement plan.
• Dependent Care Flexible Spending Account.
• Commuter benefits.
• Paid time off including vacation, holidays, floating holidays and sick leave.

The Company reserves the right to modify essential job functions, qualifications and overall duties at any time to support the needs of the business. Any changes will be communicated to the appropriate parties.