Lead Fire Alarm & Security Systems Technician

Gallaher Fire, Security, and Communications; Knoxville (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

Gallaher Fire, Security, and Communications is seeking an Installation Technician to install, configure, service, troubleshoot, and repair low voltage systems such as fire alarms, access control, CCTV, nurse calls, and intercoms at customer sites.

The role emphasizes integrity, teamwork, and delivering legendary service, with on-site work and potential on-call rotations to support project timelines.

Qualifications

• High School Diploma or equivalent.
• College graduates with a related degree or equivalent college coursework, preferred.
• Valid Driver’s License.
• Tennessee Alarm System Contractor License (must pass state requirements to obtain, including drugscreen, background check and fingerprinting)
• NICET Certification, optional.
• 1 year of industry related experience preferred, but not required.
• Knowledge of low voltage systems, including but not limited to Fire Alarms, Access Control Systems, CCTV, Nurse Calls, and Intercom systems.
• Possess both technical and computer skills.
• Effective communication skills, both written and oral.

Responsibilities

• Program, start-up, troubleshoot and commission new system installation.
• Performs basic point-to-point troubleshooting on Fire Alarms, Access Control Systems, CCTV, Nurse Calls and Intercom systems and other systems, as required.
• Clearly communicate with project lead and client on project status, challenges, and completion dates.
• Assist with installation projects, with direction for a successful installation.
• Identify installation or system issues to project lead.
• Review contract and design documents related to the project for accuracy prior to installation of system.
• Perform inspections to ensure alarms are installed and working according to code.
• Completed detailed project reports.
• Respond to emergency service calls.
• Maintains strong written and effective oral communication skills for both internal and external clients.
• Demonstrates attention to detail to ensure successful resolution to customer requirements in a timely and cost-effective manner.
• Shifttimes may vary based on assignments made by the SPM or GM.
• Can be required to work a rotating on-call schedule.
• Required to have prompt, regular attendance in-person and be available to work on-site, in-person during regular business hours and as needed.
• Performs other duties as assigned.

Job description

Gallaher Fire, Security, and Communications is seeking an Installation Technician to install, configure, service, troubleshoot, and repair low voltage systems such as fire alarms, access control, CCTV, nurse calls, and intercoms at customer sites.

The role emphasizes integrity, teamwork, and delivering legendary service, with on-site work and potential on-call rotations to support project timelines.