Lead Financial Wellness Advisor & Coaching

Empower; United States; Hybrid; USD 66,000 - 93,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) with company matching (up to 6

Tuition reimbursement

Casual dress code

Paid time off and holidays

Volunteer time

Leave of absence programs

BRGs

Job summary

Empower is seeking a Lead Financial Wellness Planning and Advisory Services Associate to manage escalated calls and supervise best-interest reviews for a multi-site Investment Service team. You will coach associates, analyze data trends, and guide improvements in service quality and performance within a participant-focused, compliant environment.

This role emphasizes cross-selling, wealth management strategies, and regulatory adherence, with leadership collaboration and ongoing training material

Qualifications

• Bachelor's Degree or equivalent experience in financial services.
• FINRA Series 7, 24, 63, and 65 registrations required; Series 9/10 may be accepted in lieu of Series 24.
• FINRA fingerprinting required.
• Experience in brokerage trading and trade approval preferred.
• Five years of wealth management experience.

Responsibilities

• Handle escalated calls, researching issues and coordinating timely resolutions with Supervisory Managers.
• Provide coaching to associates to strengthen wealth management conversations.
• Monitor calls for quality, compliance, and coaching opportunities.
• Develop data-driven insights and recommendations for leadership.
• Research and address participant account questions following FINRA and SEC guidelines.
• Coach, mentor, train and cross-train associates; participate in required meetings and trainings.

Skills

Bachelor's Degree

FINRA registrations 7/24/63/65

Brokerage trading experience

Wealth management experience

Data analytics

Education

Bachelor's Degree or equivalent experience in financial services

Job description

Empower is seeking a Lead Financial Wellness Planning and Advisory Services Associate to manage escalated calls and supervise best-interest reviews for a multi-site Investment Service team. You will coach associates, analyze data trends, and guide improvements in service quality and performance within a participant-focused, compliant environment.

This role emphasizes cross-selling, wealth management strategies, and regulatory adherence, with leadership collaboration and ongoing training material