Lead Financial Counseling & Medicaid Access

Wakemed; Raleigh (NC); On-site; USD 62,000 - 88,000; Full time

Job summary

Wakemed in Raleigh, NC seeks a Team Lead, Financial Counseling to guide daily operations of the department, help patients access coverage, and support Medicaid processes. You will oversee workflows, monitor performance, and ensure compliance, while coaching staff and coordinating with external offices and partners.

The role emphasizes leadership, staff development, and collaboration to deliver compassionate, compliant service and meet organizational goals.

Qualifications

• 1 year Medicaid policies and procedures required.
• 4 years patient registration or accounting/finance - billing or insurance verification and authorizations required.

Responsibilities

• Provide day-to-day leadership and support for the Financial Counseling Department.
• Coordinate daily workflows, monitor queues and productivity, and coach staff.
• Conduct training and onboarding, perform quality reviews, and communicate regulatory changes.
• Assist with recruitment and staff development activities and collaborate with Medicaid offices and community partners.
• Ensure exceptional customer service and regulatory compliance to meet departmental goals.

Education

High School Diploma or Equivalent

Associate's Degree Business Administration

Job description

Wakemed in Raleigh, NC seeks a Team Lead, Financial Counseling to guide daily operations of the department, help patients access coverage, and support Medicaid processes. You will oversee workflows, monitor performance, and ensure compliance, while coaching staff and coordinating with external offices and partners.

The role emphasizes leadership, staff development, and collaboration to deliver compassionate, compliant service and meet organizational goals.