Lead Field Technician

World Wide Technology, Inc.; Northern (KY); Hybrid; USD 84,000 - 105,000; Full time

Benefits offered by this job

Health and wellness benefits

401k plan with company matching

Paid time off and holidays

Tuition reimbursement

Parental leave

Job summary

World Wide Technology, Inc. seeks a Lead Regional Field Technician (Site Foreman) to oversee cable installations and coordinate field teams across diverse locations.

You will guide on-site technicians, conduct site surveys, and ensure high-quality, safe, and timely project delivery with strong leadership over subcontractors and partner resources. The role requires travel, deep knowledge of network infrastructure, and experience with Cisco/Juniper gear, with a focus on flawless execution and

Qualifications

• Leadership experience managing small teams.
• Knowledge of network cabling and optic types.
• CCENT or equivalent knowledge.
• BICSI Installer or equivalent knowledge.
• Degree in computer science or electrical engineering or equivalent.
• 3+ years progressive experience in a related field.
• Experience communicating with peers or customers under pressure.
• Experience with small to large, complex project scopes.

Responsibilities

• Serve as the lead technical resource on installation projects with on-site leadership.
• Interview, schedule, and coordinate field technicians for on-site work.
• Plan high-risk activities including live network integrations with risk mitigation.
• Act as the on-site lead and liaison for WWT, partners and subcontractors.
• Review documentation to stage devices per specifications.
• Conduct daily safety briefings and toolbox talks per OSHA policies.
• Develop site survey and installation procedures.
• Perform site surveys and address remediation needs with customers.
• Collaborate with Project Management to plan on-site activities.
• Train technicians on expectations and quality standards.
• Perform DOA and Green Light testing.
• Conduct post-install QA to validate completion.
• Integrate infrastructure with slotting matrices and cabling diagrams.
• Provide console access for remote engineering support.
• Carry out cabling installation tasks and device placement.

Skills

Leadership

Network cabling

Cisco IOS / JunOS

OS updates for Cisco/Juniper

Ekahau knowledge

Problem solving under pressure

Project coordination

Education

Related degree in computer science or electrical engineering or equivalent experience

BICSI Installer or equivalent knowledge

CCENT / Network+ / A+ or equivalent

Tools

Ekahau

Job description

___________________________________________

Lead Regional Field Technician (Site Foreman)

Travel: 75%travel

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 12,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

Lead Regional Field Technician responsible for overseeing cable installation teams and leading small, medium, and large-scale physical network migrations within WWT’s Field Services Practice. In this role, you will provide technical leadership for field technicians, coordinate end-to-end field operations across diverse customer locations, conduct detailed site surveys, and deliver on-site smart hands support while ensuring high standards of quality, safety, and on-time project delivery.

Responsibilities:

• Serve as the lead technical resource on installation projects, providing on-site leadership, guidance, and mentoring for junior staff.
• Interview, schedule, and coordinate field technicians for on-site work and deliverable (as-built) processing.
• Plan and coordinate high-risk activities, including live network integrations, with a strong focus on risk mitigation and clear escalation protocols.
• Act as the on-site lead and primary liaison for WWT, partner resources, and subcontractors.
• Review, analyze, and validate all supporting documentation required to stage devices in accordance with predefined specifications.
• Conduct daily safety briefings and weekly toolbox talks, ensuring adherence to OSHA and company safety policies.
• Develop documentation and procedures to be used for site surveys and on-site installation activities.
• Perform site surveys and review findings with customers and field engineers to address remediation needs and ensure field technicians are prepared for successful on-site execution.
• Collaborate with the Project Management team to plan and execute on-site activities.
• Train field technicians on expectations, quality standards, and site work best practices.
• Perform Dead on Arrival (DOA) and Green Light testing.
• Conduct post-installation Quality Assurance to validate successful implementation.
• Integrate infrastructure components in alignment with provided slotting matrices and cabling diagrams.
• Provide console management access to enable remote engineering support.
• Perform cabling installation tasks, including pulling, securing, splicing cable, and running conduit.
• Handle physical device placement, including unboxing, racking, and mounting network equipment.

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Qualifications:

• Leadership experience managing small teams
• Ability to adapt, make decisions and collaborate is very important
• Knowledge of network cabling, optic types
• Knowledge of infrastructure technologies
• Knowledge of major Command Line Protocols (Cisco IOS, JunOS, etc.) and common Networking Protocols
• Knowledge of updating the OS for Cisco, Juniper and other networking gear.
• Some experience in network implementations and support
• Familiar with network heat maps and software inclusive of Ekahau
• Related degree in computer science or electrical engineering or equivalent experience
• BICSI Installer or equivalent knowledge
• CCENT or equivalent knowledge
• Network + or equivalent knowledge
• A+ or equivalent
• A minimum of 3 years’ progressive experience in a related field
• Some experience in network implementations and support
• Experience communicating with peers or customers during problem resolution and operating efficiently under pressure.
• Experience with small or medium-to-large, complex project scopes and ambiguous details within work environment
• Ability to prioritize and use time management practices
• Ability to prioritize tasks based on fluctuating needs
• Ability to use judgement and analytical skills

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $84,000.00 to $105,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

WWT is an Equal Opportunity Employer

Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

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