Lead Field Technician

World Wide Technology; New Home (MO); On-site; USD 84,000 - 105,000; Full time

Benefits offered by this job

Health and Wellbeing

401k with Company Matching

Paid Time Off

Holidays

Parental Leave

Military Leave

Bereavement

Pet Insurance

Job summary

World Wide Technology (WWT) seeks a Lead Regional Field Technician (Site Foreman) to guide on-site cable installations, manage field teams, and coordinate migrations across customer sites, ensuring safety, quality, and on-time delivery.

You will conduct site surveys, mentor junior technicians, collaborate with project management, and perform DOA/QA checks, with up to 75% travel and a base pay in the 84k–105k range.

Qualifications

• Leadership experience managing teams
• Adaptability and decision making under pressure
• Strong collaboration across stakeholders
• Effective time management and prioritization
• Proven ability to mentor field staff and ensure safety compliance
• Experience with site surveys and QA checks

Responsibilities

• Lead technical resource on installation projects on-site
• Coordinate and schedule field technicians and deliverables
• Plan high-risk activities with risk mitigation
• Act as on-site liaison for WWT and partners
• Validate documentation for device staging per specs
• Conduct daily safety briefings and toolbox talks
• Develop site procedures for surveys and installation activities
• Perform site surveys and address remediation needs
• Collaborate with Project Management to plan on-site activities
• Train technicians on expectations and quality standards
• Perform DOA and Green Light testing
• Conduct post-installation QA to validate implementations
• Integrate infrastructure components per slotting matrices and cabling diagrams
• Provide console access for remote engineering support
• Carry out cabling tasks and device placement

Skills

Leadership

Decision making

Collaboration

Time management

Customer communication

Problem solving

Project management

Analytical thinking

Education

Bachelors in CS/EE

BICSI Installer

CCENT

Network+

A+

Datacenter experience

Tools

Ekahau

Cisco IOS

JunOS

Job description

Lead Regional Field Technician (Site Foreman)

Travel: 75% travel

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 12,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

Lead Regional Field Technician responsible for overseeing cable installation teams and leading small, medium, and large-scale physical network migrations within WWT’s Field Services Practice. In this role, you will provide technical leadership for field technicians, coordinate end-to-end field operations across diverse customer locations, conduct detailed site surveys, and deliver on-site smart hands support while ensuring high standards of quality, safety, and on-time project delivery.

Responsibilities:

• Serve as the lead technical resource on installation projects, providing on-site leadership, guidance, and mentoring for junior staff.
• Interview, schedule, and coordinate field technicians for on-site work and deliverable (as-built) processing.
• Plan and coordinate high-risk activities, including live network integrations, with a strong focus on risk mitigation and clear escalation protocols.
• Act as the on-site lead and primary liaison for WWT, partner resources, and subcontractors.
• Review, analyze, and validate all supporting documentation required to stage devices in accordance with predefined specifications.
• Conduct daily safety briefings and weekly toolbox talks, ensuring adherence to OSHA and company safety policies.
• Develop documentation and procedures to be used for site surveys and on-site installation activities.
• Perform site surveys and review findings with customers and field engineers to address remediation needs and ensure field technicians are prepared for successful on-site execution.
• Collaborate with the Project Management team to plan and execute on-site activities.
• Train field technicians on expectations, quality standards, and site work best practices.
• Perform Dead on Arrival (DOA) and Green Light testing.
• Conduct post-installation Quality Assurance to validate successful implementation.
• Integrate infrastructure components in alignment with provided slotting matrices and cabling diagrams.
• Provide console management access to enable remote engineering support.
• Perform cabling installation tasks, including pulling, securing, splicing cable, and running conduit.
• Handle physical device placement, including unboxing, racking, and mounting network equipment.

Qualifications:

• Leadership experience managing small teams
• Ability to adapt, make decisions and collaborate is very important
• Knowledge of network cabling, optic types
• Knowledge of infrastructure technologies
• Knowledge of major Command Line Protocols (Cisco IOS, JunOS, etc.) and common Networking Protocols
• Knowledge of updating the OS for Cisco, Juniper and other networking gear.
• Some experience in network implementations and support
• Familiar with network heat maps and software inclusive of Ekahau
• Related degree in computer science or electrical engineering or equivalent experience
• BICSI Installer or equivalent knowledge
• CCENT or equivalent knowledge
• Network + or equivalent knowledge
• A+ or equivalent
• Datacenter experience
• A minimum of 3 years’ progressive experience in a related field
• Some experience in network implementations and support
• Experience communicating with peers or customers during problem resolution and operating efficiently under pressure.
• Experience with small or medium-to-large, complex project scopes and ambiguous details within work environment
• Ability to prioritize and use time management practices
• Ability to prioritize tasks based on fluctuating needs
• Ability to use judgement and analytical skills
• Up to 75% travel

Want to learn more about Infrastructure Services? Check us out on our platform: https://www.wwt.com/infrastructure-services

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $84,000.00 to $105,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!