Lead Field Service Technician & Training Coach

IKO Industries; Indiana (PA); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision

Life Insurance

Health Spending Account

Employee assistance program

401(k) retirement

Job summary

IKO Industries Ltd. is seeking a Lead Field Services Technician to serve as the primary trainer for on-roof quality inspections and in-shop contractor training for the new US commercial roofing division.

You will act as a quality control inspector ensuring workmanship on warrantied installations and will focus on training new Field Service Technicians and certifying contractors. The ideal candidate has 5–7 years of direct experience in commercial roofing, excels at teaching single-ply techniques

Qualifications

• 5–7 years direct hand-on experience in commercial roofing.
• Extensive experience in training single-ply roofing techniques (TPO and PVC).
• Experience with quality assurance and roof inspections with roofing contractor.
• Ability to read technical roofing documentation/specifications.
• Highly comfortable demonstrating and presenting product applications, either hands-on or in presentation format.
• Demonstrated ability to train individuals and groups in single-ply roofing.
• You are passionate about quality workmanship while also building lasting customer relationships for the future.
• Excellent written and verbal communication skills.
• You can confidently reach out to and work with contractors presenting the benefits of IKO commercial products.
• Adaptable to changing priorities and responsibilities with a 'get it done' attitude.
• Must be able to work flexible hours (including nights and weekends) to complete tasks as assigned.

Responsibilities

• Train and educate new Field Service Technicians in the techniques of on-roof inspections and in-shop contractor training sessions.
• Report to the Technical Manager, Single Ply Systems, regarding performance and progress of trainees.
• Liaise with the commercial contracting community and perform quality assurance inspections of ongoing and completed commercial roofing jobs.
• Prepare and conduct both theory and hands-on commercial product training for existing and potential Registered Contractors.
• Produce written inspection and quality assurance reports for internal and external customers.
• Work with contracting community and distribution network on product education and promotion.
• Conduct warranty claims investigations when appropriate.
• Attend and participate in related association events to promote IKO Commercial products.
• Attend internal meetings, functions and company provided training as required.
• Adhere to Health and Safety policies as well as IKO Vehicle policies.
• Any other responsibilities as assigned.

Skills

Field Service Training

Quality Inspections

Contractor Training

Travel Flexibility

Technical Reporting

Job description

IKO Industries Ltd. is seeking a Lead Field Services Technician to serve as the primary trainer for on-roof quality inspections and in-shop contractor training for the new US commercial roofing division.

You will act as a quality control inspector ensuring workmanship on warrantied installations and will focus on training new Field Service Technicians and certifying contractors. The ideal candidate has 5–7 years of direct experience in commercial roofing, excels at teaching single-ply techniques