Lead Field Service Technician

IKO Industries; Indiana (PA); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision

Life Insurance

Health Spending Account

Employee assistance program

401(k) retirement

Job summary

IKO Industries Ltd. is seeking a Lead Field Services Technician to serve as the primary trainer for on-roof quality inspections and in-shop contractor training for the new US commercial roofing division.

You will act as a quality control inspector ensuring workmanship on warrantied installations and will focus on training new Field Service Technicians and certifying contractors. The ideal candidate has 5–7 years of direct experience in commercial roofing, excels at teaching single-ply techniques

Qualifications

• 5–7 years direct hand-on experience in commercial roofing.
• Extensive experience in training single-ply roofing techniques (TPO and PVC).
• Experience with quality assurance and roof inspections with roofing contractor.
• Ability to read technical roofing documentation/specifications.
• Highly comfortable demonstrating and presenting product applications, either hands-on or in presentation format.
• Demonstrated ability to train individuals and groups in single-ply roofing.
• You are passionate about quality workmanship while also building lasting customer relationships for the future.
• Excellent written and verbal communication skills.
• You can confidently reach out to and work with contractors presenting the benefits of IKO commercial products.
• Adaptable to changing priorities and responsibilities with a 'get it done' attitude.
• Must be able to work flexible hours (including nights and weekends) to complete tasks as assigned.

Responsibilities

• Train and educate new Field Service Technicians in the techniques of on-roof inspections and in-shop contractor training sessions.
• Report to the Technical Manager, Single Ply Systems, regarding performance and progress of trainees.
• Liaise with the commercial contracting community and perform quality assurance inspections of ongoing and completed commercial roofing jobs.
• Prepare and conduct both theory and hands-on commercial product training for existing and potential Registered Contractors.
• Produce written inspection and quality assurance reports for internal and external customers.
• Work with contracting community and distribution network on product education and promotion.
• Conduct warranty claims investigations when appropriate.
• Attend and participate in related association events to promote IKO Commercial products.
• Attend internal meetings, functions and company provided training as required.
• Adhere to Health and Safety policies as well as IKO Vehicle policies.
• Any other responsibilities as assigned.

Skills

Field Service Training

Quality Inspections

Contractor Training

Travel Flexibility

Technical Reporting

Job description

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

The Lead Field Services Technician role is responsible for acting as the primary trainer for executing on-roof quality inspections and in-shop contractor training of new Technical Services staff, and as liaison with the contractor community for IKO's new US commercial roofing division. The role acts as a quality control inspector to assure quality workmanship on IKO warrantied installations. The initial emphasis will be on training of new Field Service Technicians, and on training, education and certification of IKO contractors/applicators.

• Train and educate new Field Service Technicians in the techniques of on-roof inspections and in-shop contractor training sessions.
• Report to the Technical Manager, Single Ply Systems, regarding performance and progress of trainees.
• Liaise with the commercial contracting community and perform quality assurance inspections of ongoing and completed commercial roofing jobs.
• Prepare and conduct both theory and hands-on commercial product training for existing and potential Registered Contractors.
• Produce written inspection and quality assurance reports for internal and external customers.
• Work with contracting community and distribution network on product education and promotion.
• Conduct warranty claims investigations when appropriate.
• Attend and participate in related association events to promote IKO Commercial products.
• Attend internal meetings, functions and company provided training as required.
• Adhere to Health and Safety policies as well as IKO Vehicle policies.
• Any other responsibilities as assigned.

WHAT’S IN IT FOR YOU?

• Competitive compensation/pay package. (USD 90k - 100k)
• Dental/Vision/Medical benefits.
• Life Insurance.
• Health Spending Account.
• Employee Support and Mental Wellness.
• Competitive matched retirement savings program - 401k (US) / RRSP (Canada).
• Be part of a long standing and stable industry leader.

WHEN YOU JOIN US, YOU WILL:

• Train and educate new Field Service Technicians in the techniques of on-roof inspections and in-shop contractor training sessions.
• Report to the Technical Manager, Single Ply Systems, regarding performance and progress of trainees.
• Liaise with the commercial contracting community and perform quality assurance inspections of ongoing and completed commercial roofing jobs.
• Prepare and conduct both theory and hands-on commercial product training for existing and potential Registered Contractors.
• Produce written inspection and quality assurance reports for internal and external customers.
• Work with contracting community and distribution network on product education and promotion.
• Conduct warranty claims investigations when appropriate.
• Attend and participate in related association events to promote IKO Commercial products.
• Attend internal meetings, functions and company provided training as required.
• Adhere to Health and Safety policies as well as IKO Vehicle policies.
• Any other responsibilities as assigned.

OUR IDEAL CANDIDATE:

• 5-7 years direct hand-on experience in commercial roofing business.
• Extensive experience in training single-ply roofing techniques (TPO and PVC) according to established standards and practices.
• Experience with quality assurance and roof inspections with roofing contractor.
• Ability to read technical roofing documentation/specifications.
• Highly comfortable demonstrating and presenting product applications, either hands-on or in presentation format.
• Demonstrated ability to train individuals and groups in single-ply roofing.
• You are passionate about quality workmanship while also building lasting customer relationships for the future.
• Excellent written and verbal communication skills.
• You can confidently reach out to and work with contractors presenting the benefits of IKO commercial products.
• Adaptable to changing priorities and responsibilities with a "get it done" attitude.
• Must be able to work flexible hours (including nights and weekends) to complete tasks as assigned.

WORK AUTHORIZATIONS AND TRAVEL

Must have a valid driver's license and can travel throughout the designated territory with potentially some overnight stays. Frequent travel, site visits, some overnight travel could be required.

Benefits of Employment:

IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity. IKO is a leading manufacturer of residential and commercial roofing systems operating in Canada, the United States and multiple global markets. Our 70+ years of success has been enabled by the dedication of our employees. We would welcome the opportunity to consider you for one of our great opportunities!

Diversity and Equal Opportunity Employment:

IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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