Lead Field Service Technician & Team Coach

FirstKey Homes, LLC; Phoenix (AZ); On-site; USD 75,000 - 95,000; Full time

Job summary

FirstKey Homes, LLC is seeking a Service Technician Lead to plan, lead, and complete installation, repair, and maintenance of FKH assets across the assigned market. You will oversee technicians, train staff, and coordinate with the Service Manager to meet deadlines and safety standards.

The role requires 7–10 years of residential/commercial service experience, EPA certification, and proficiency with MS Office and iPad devices.

Qualifications

• 7-10 years of strong residential/commercial service experience.
• Must have a valid driver’s license, valid insurance.
• Knowledgeable of codes, municipal by-laws, inspection, estimating, and planning.
• Working knowledge of Microsoft Office and high proficiency with hand-held smart devices (iPad, etc.).
• Type II or Universal EPA certification (must be kept on file with Market & HR).
• General knowledge and experience in reading, writing, and evaluating project specifications and scopes of work.

Responsibilities

• Assists Service Manager in the administrative function, inventory control, and record-keeping for the department.
• Serve as Point of Contact when Service Manager is out of office
• Assists in observations, employee reviews, and disciplinary actions. Provides hiring, performance review, and disciplinary recommendations to the Service Manager
• Working both independently or with the team to perform repairs, replacements, and service inspections
• Confers with vendors /contractors to resolve problems and Maintain vendor relationships
• Completes site visits with Residents to review concerns and outline resolutions to maintain high resident sentiment
• Review the calendar each day for assigned work orders to be completed
• Ensure all techs complete the required orders per day to achieve the budgeted utilization – supervising the team goals and productivity
• Manage, coach, train, guide, and hold accountable all technicians to ensure the success of the overall team
• Communicate with the Service Coordination Team and Service Manager regarding the status of open work orders and notify if SLA agreements/time frames noted in the company policies and procedures will not be met
• Onboard new Technicians and train existing Technicians to improve skills and productivity

Skills

Troubleshooting

Critical thinking

Repairing

Equipment selection

Time management

Speaking

Proactive maintenance

Education

High School Diploma or equivalence

Tools

Microsoft Office

iPad / handheld devices

Job description

FirstKey Homes, LLC is seeking a Service Technician Lead to plan, lead, and complete installation, repair, and maintenance of FKH assets across the assigned market. You will oversee technicians, train staff, and coordinate with the Service Manager to meet deadlines and safety standards.

The role requires 7–10 years of residential/commercial service experience, EPA certification, and proficiency with MS Office and iPad devices.