Lead Field Service Technician - Home Improvements

Improveit Home Remodeling; Cincinnati (OH); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

Growth opportunities

Company truck & tools

Overtime

Job summary

Improveit Home Remodeling is seeking a Senior Service Technician to join our 5-Star Service Team in the Cincinnati area. The role involves measuring for new installations, performing warranty services, and delivering an exceptional customer experience.

You will travel to job sites, maintain a reliable schedule, and complete multiple appointments daily with a strong focus on timeliness and quality. We value interaction with homeowners, attention to detail, and the ability to work independently

Qualifications

• General knowledge of residential construction and basic home improvement and maintenance.
• Ability to accurately take window and bathroom remodeling measurements and translate those into applications.
• Strong verbal communications skills (English literacy)
• Ability to work flexible shifts and adapt to changing workloads.
• Familiarity with iPad usage, mobile smartphones, and business/technology applications.
• Excellent Customer Service skills, with a focus on quality and results.
• Ability to maintain a preset schedule of job assignments.
• Well-organized and on-time for each appointment, without exception.
• Self-starter, efficient, productive, works well with a team.
• Valid Driver’s License.

Responsibilities

• Take measurements for new installations in the field for windows and bathrooms.
• Perform warranty services and ensure quality workmanship.
• Interact directly with homeowners to deliver a 5-star service experience.
• Keep to a preset schedule and complete two to four appointments per day.

Skills

Residential construction

Window installations

Bathroom remodeling

Measurements

English literacy

Flexible shifts

Mobile tech

Customer service

Punctuality

Driver's license

Education

5+ years construction experience

Job description

Improveit Home Remodeling is seeking a Senior Service Technician to join our 5-Star Service Team in the Cincinnati area. The role involves measuring for new installations, performing warranty services, and delivering an exceptional customer experience.

You will travel to job sites, maintain a reliable schedule, and complete multiple appointments daily with a strong focus on timeliness and quality. We value interaction with homeowners, attention to detail, and the ability to work independently