Lead Field Service Technician

Socket.dev; Plymouth (MN); Hybrid; USD 72,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Insurance

401(k) match

Educational Assistance

Parental Leave

Paid Time Off

12 Paid Holidays

Job summary

Honeywell is seeking a Lead Field Service Technician based in Plymouth, MN with a hybrid work schedule. The role focuses on leading field service operations, guiding technicians, and delivering high-quality service for building automation, fire systems and access controls.

You will report to the Field Service Manager and contribute to process improvements while ensuring customer satisfaction and safety compliance in a dynamic environment.

Qualifications

• Proven leadership in field service.
• Strong knowledge of building automation, sensors, controls and energy management.
• Proficient in troubleshooting and repair of complex field equipment.
• Experience using service management tools to document activities.
• Ability to lead a team while handling multiple priorities.

Responsibilities

• Lead and mentor field service technicians to ensure quality and timely service delivery.
• Perform advanced troubleshooting, maintenance, and repair of building automation systems, fire systems and access controls.
• Coordinate with cross-functional teams to optimize service operations and resolve complex technical issues.
• Ensure compliance with policies, safety standards, and regulatory requirements.
• Maintain accurate service records and provide detailed reports on service activities and outcomes.

Skills

Leadership

Field service

Technical troubleshooting

Documentation

Team coordination

Education

Associate degree or higher in Engineering/related

Tools

Service management software

Job description

As a Lead Field Service Technician here at Honeywell, you will take a pivotal role in leading field service operations to ensure the highest standards of service delivery and customer satisfaction. You will leverage your technical expertise and leadership skills to guide and support field service teams while executing service tasks efficiently and effectively.

You will report directly to our Field Service Manager and you’ll work out of our Plymouth, MN location on Hybrid work schedule.

In this role, you will impact the operational success of field service activities, enhance customer experience through expert service delivery, and contribute to the continuous improvement of service processes and team performance.

KEY RESPONSIBILITIES

• Lead and mentor field service technicians to ensure quality and timely service delivery.
• Perform advanced troubleshooting, maintenance, and repair of building automation systems, fire systems and access controls.
• Coordinate with cross-functional teams to optimize service operations and resolve complex technical issues.
• Ensure compliance with company policies, safety standards, and regulatory requirements during field operations.
• Maintain accurate service records and provide detailed reports on service activities and outcomes.

Qualifications

YOU MUST HAVE

• Proven experience in field service roles with leadership responsibilities in building automation, fire systems and access controls.
• Strong technical knowledge of building automation systems, including sensors, control systems, and energy management technologies.
• Proficiency in troubleshooting, maintenance, and repair of complex technical equipment in the field environment.
• Experience with service management tools and software to document and track service activities efficiently.
• Ability to lead a team effectively while managing multiple priorities and ensuring high-quality service delivery.

WE VALUE

• Associate degree or higher in Engineering, Electronics, or a related technical discipline.
• 5+ years of experience in field service within building automation or similar industries.
• Strong problem-solving skills and ability to innovate in field service processes.
• Customer-focused mindset with the ability to build strong relationships with clients and internal teams.
• Ability to work collaboratively in a fast-paced and dynamic environment.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.

• employer subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance
• Parental Leave
• Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

The salary range for this position is ($71,600-$89,400). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posted Date: September 8th, 2026.

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more https://buildings.honeywell.com/

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.