Lead Field Service Technician

Integrated Power Services; Lewisville (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

3 weeks Paid Time Off (PTO)

401k Employer Match

Bonus Incentives

Tuition Reimbursement Program

Medical, Dental and Vision plans

Job summary

Integrated Power Services is seeking a skilled Field Service Technician in Lewisville, Texas. This role involves troubleshooting, repairing, and maintaining power distribution equipment while delivering critical customer service. The ideal candidate has at least 5 years of experience in testing and holds relevant certifications. Benefits include 3 weeks Paid Time Off, 401k match, and various insurance plans. IPS values teamwork, safety, and integrity, fostering an environment of innovation and learning.

Qualifications

• Minimum of 5 years of relevant testing experience.
• Experience with RTS or protest relay testing, oil testing, and infrared scanning.
• Willingness to work flexible hours, overtime, weekends, and be on call.

Responsibilities

• Perform testing and maintenance on power distribution equipment.
• Troubleshoot, inspect start‑ups and data collection on switchgear.
• Communicate issues and resolutions to customers.

Skills

Customer service skills

Communication skills

Electrical troubleshooting

Safety protocol adherence

Education

Associate degree in Electrical Power or similar military experience

Tools

Power DB

Job description

Are you a hands‑on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You will troubleshoot, repair, and maintain equipment while delivering top‑notch service to our customers. Work alongside some of the best technicians in the industry utilizing the latest technology tools and equipment. If you’re passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you.

Responsibilities & Expectations

• Perform testing and maintenance on low, medium, and high voltage power distribution equipment for commercial and industrial clients.
• Lead teams in the field as a Sr Field Service Technician in the IPS PowerServe division.
• We are NETA accredited and perform testing under NETA standards to ensure reliability, safety, and efficiency. Currently hiring NETA III to lead teams in the field.
• Testing and calibrations:
  • Instrument Transformer
  • Power Transformer testing – Doble, insulation resistance, transformer turns ratio (TTR)
  • Cable testing including power factor, tan delta, VLF, hipot
  • Circuit breaker & switchgear testing of low, medium & high voltage
  • Primary & secondary injection testing
  • Protective relay testing including electro‑mechanical and solid state
  • Continuity, ground fault
  • Power quality
• Troubleshooting, inspecting, start‑ups and data collection on switchgear, circuit breakers, cables, transformers, protective relays, VFDs, and ATS.
• Service & repair: inspections, diagnosis of issues, replace parts, make recommendations, recommissioning.
• Safety: adhere to all safety protocols including LOTO.
• Teamwork: contribute to a strong team environment through assisting teammates in accomplishing mutual goals.
• Customer service: communicate issues and resolutions to customers in a clear and understandable manner.
• Documentation: complete reports on the work you have completed.

Core Values & Expectations

• Lead with integrity and prioritize safety.
• Value teamwork and accountability.
• Focus on the customer and provide an unmatched experience.
• Have an entrepreneurial spirit – proactive, innovative, and thrive in a fast‑paced environment.
• Communicate effectively and with purpose.
• Stay curious and love to learn, continuously seeking new knowledge.

Qualifications and Competencies

• Associate degree from an accredited 2‑year technical college in Electrical Power, or similar experience/training from the military (Army Prime Power, Air Force Electrical Power Production, or NAVY Seabee) preferred.
• Minimum of 5 years of relevant testing experience.
• Experience with RTS or protest relay testing, oil testing, infrared scanning, automatic transfer switching, and performing start‑up on switchgear up through 500 kV class, VFD.
• NETA Certification (III or IV) highly preferred or equivalent skills/experience to become NETA Certified.
• Prefer OSHA 30‑hour, MSHA, NFPA 70‑E, CPR/First Aid/BBP/AED training.
• Power DB experience is a plus.
• 3+ years of driving experience with a valid driver’s license and an acceptable driving record.
• Strong communication and customer service skills.
• Ability to read and interpret schematics, operating manuals, and safety guidelines.
• Willingness to work flexible hours, overtime, weekends, and be on call.

Benefits

• 3 weeks Paid Time Off (PTO)
• 11 Paid Holidays
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• NETA training and certification
• NICET certification
• and more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug‑free workplace. Candidates for this position are required to complete a pre‑employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.