Lead Field Service Technician

Pengate-Handling-Systems,-Inc; Emigsville (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous PTO and 8 holidays

Defined career progression

Boot and tool reimbursement

Company vehicle to take home

Medical/dental/vision insurance -基本覆盖

401(k) with company match

Flexible hours after training

Paid training and tuition reimbursemen

Job summary

Pengate Handling Systems is seeking a Lead Service Technician to join our field service team. You will lead a team of technicians, perform complex repairs on forklifts and conveyors, and coordinate field service activities with customers across assigned territories.

You will mentor technicians, ensure safety protocols, and continually improve service quality. A company vehicle is provided and overtime/on-call may be required to meet customer needs.

Qualifications

• Minimum 3 years hands-on experience in mechanical, electrical, and hydraulic systems.
• High school diploma or equivalent; technical/vocational training is a plus.
• Strong leadership and mentoring abilities.
• Advanced troubleshooting with material handling equipment, conveyors, and components.
• Familiarity with Microsoft Office Suite, CRM tools, and mobile service apps.
• Excellent verbal and written communication skills.
• Ability to lift/move up to 150 lbs with assistance.
• Willingness to work overtime and be on-call as needed to meet customer needs.

Responsibilities

• Lead, coach, and support a team of technicians performing service and repairs on forklifts and conveyor systems at customer locations.
• Monitor team performance, ensure productivity, profitability, and customer satisfaction goals are met.
• Conduct and coordinate service work including troubleshooting, scheduled maintenance, inspections, and mechanical/electrical repairs.
• Promote a safety-first culture by adhering to all company and OSHA safety policies and procedures.
• Analyze daily operational needs and assign resources accordingly to meet customer expectations.
• Partner with Field Service Managers to implement best practices and continuous improvements.
• Facilitate team meetings and training opportunities for both technical and leadership development.
• Serve as the communication link between technicians, customers, and internal departments.

Skills

Leadership

Mentoring

Troubleshooting

Communication

Safety awareness

Education

High school diploma or equivalent

Technical/vocational training

Tools

MS Office

CRM tools

Mobile service apps

Job description

Job Description

As the premiere Raymond Solutions & Service Center in the Northeast,Pengate Handling Systemsbuilt a reputation based oncutting-edgeinnovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.

Pengate Handling Systems is looking for a Lead Service Technician to join our service team.

Our Lead Technicians are a critical part of what makes our service department best-in-class. In this role,you'llnot only perform repairs and maintenance on equipment, but also lead, support, and mentor a team of technicians across an assigned geographic territory—ensuring our customers receivetimely, high-quality service and our team performs at its best.

• Generous PTO and 8 company holidays
• Defined career progression
• Boot and tool reimbursement
• Company vehicle that goes home with you
• Medical/dental/vision insurance - company-paid basic coverage
• 401(k) with company match
• Flexible hours after training
• Paid training and tuition reimbursement

What You'll Do

• Lead, coach, and support a team of technicians performing service and repairs on forklifts and conveyor systems at customer locations.
• Monitor team performance,ensureproductivity, profitability, and customer satisfaction goals are met.
• Conduct and coordinate service work including troubleshooting, scheduled maintenance, inspections, and mechanical/electrical repairs.
• Promote a safety-first culture by adhering to all company and OSHA safety policies and procedures.
• Analyze daily operational needs and assign resources accordingly to meet customer expectations.
• Partner with Field Service Managers to implement best practices and continuous improvements.
• Facilitate team meetings and training opportunities for both technical and leadership development.
• Serve as the communication link between technicians, customers, and internal departments.
• Troubleshoot electro-mechanical issues using hand tools, diagnostic devices, and manufacturer guidelines.
• Perform complex repairs and system adjustments on forklifts and conveyor systems (belt tracking, gearboxes, etc.).
• Maintainaccurateservice records and workwithcompany software for reporting and scheduling.
• Provide recommendations for parts replacements and handle ordering as needed.
• Promote and implement Raymond's best-in-class service model in daily operations.

WhatYou'llNeed

• Minimum 3 years of hands-on experience in mechanical, electrical, and hydraulic systems; conveyor experience highly preferred.
• High school diploma or equivalent required; technical/vocational training is a plus.
• Strong leadership and mentoring skills; ability to guide team members through challenges and new procedures.
• Advanced troubleshooting skills with material handling equipment, conveyors, and components.
• Familiarity with Microsoft Office Suite, CRM tools, and mobile service apps.
• Excellent verbal and written communication skills.
• A strong senseof urgency and attention to detail.
• Ability to lift/move up to 150lbswithassistance.
• Comfortable working at extended heights (ladders, scissor lifts).
• Valid driver's license and ability to pass company certification exams.
• Willingness to work overtime and be on-call as needed to meet customer needs.

Travel Requirements

This position will be based in the field and require daily travel within assigned territories.
Technicians will beprovided witha company vehicle and a company Fuel Card to pay for vehicle expenses.

Physical Requirements

• Ability to lift/move up to 70 pounds and up to 150 pounds with a team member or support
• Ability to stand and walk for up to 10 hours
• Must be able to speak clearly and listen attentively
• Vision requirements include close vision and the ability to adjust focus

Pengate Handling Systemsis dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforceand do not tolerate any discrimination. All human relations decisions will not be based on persons'race, color, religion, sex, national original, maritalstatus, disability, genetic information, age, veteran status, or citizenship. All potential hiresare subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition,we will provide reasonableaccommodationsfor individualswith disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition teamat [e-mail]

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