Lead Field Service Technician

Honeywell Technologies; Charlotte (NC); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

401(k) match

Paid Holidays

Job summary

Honeywell is seeking a Lead Field Service Technician in Charlotte, NC to lead installation, commissioning, maintenance, and repair of utility metering systems. You will train and mentor technicians, ensure safety compliance, and collaborate with customers to resolve complex issues.

You will report to the Field Service Manager and operate on-site in Charlotte, delivering reliable metering performance and supporting smart energy deployments for our industrial automation customers.

Qualifications

• 5+ years in field service operations supporting utility meter installations and maintenance.
• 5+ years with smart metering technologies and data collection platforms.
• 5+ years of experience using diagnostic and testing tools for installation verification and troubleshooting.

Responsibilities

• Lead installation, commissioning, maintenance, and repair of utility metering equipment including smart meters and related devices.
• Provide technical guidance and mentorship to junior and experienced field service technicians.
• Collaborate with internal teams and customers to diagnose and resolve complex issues.
• Ensure safety standards and utility regulations are followed during activities.
• Lead training classes and refresher sessions to maintain team competency.
• Perform field installations when needed and provide site leadership and coverage as required.
• Lead and support end-to-end customer claims processes.
• Conduct pre, during, and post-install audits and provide feedback.
• Supervise an assigned cohort of field technicians.

Skills

Field service operations

Smart metering technologies

Diagnostic tools usage

Technical communication

Education

Electronics or Electrical Engineering degree

Tools

Diagnostic testing tools

Metering equipment

Job description

Job Description

As a Lead Field Service Technician here at Honeywell, you will specialize in utility meter installations and service within our Industrial Automation Smart Energy business unit. You will be responsible for leading the installation, training, safety, quality, maintenance, and troubleshooting of advanced utility metering systems, ensuring accurate measurement and reliable operation for our energy customers. Your expertise will be key to supporting the deployment of smart energy solutions that drive efficiency and sustainability.

You will report directly to our Field Service Manager, and you’ll work out of our Charlotte, NC location on an On-site work schedule.

In this role, you will impact the accuracy and reliability of utility metering infrastructure, enabling customers to optimize energy usage, improve billing accuracy, and support smart grid initiatives.

Responsibilities

KEY RESPONSIBILITIES

• Lead and perform installation, commissioning, maintenance, and repair of utility metering equipment including smart meters and related communication devices.
• Provide technical guidance and mentorship to junior and experienced field service technicians.
• Collaborate with internal teams and customers to diagnose and resolve complex technical issues.
• Ensure compliance with safety standards and utility regulations during all installation and service activities.
• Responsible for leading and administering new hire Operator Qualification training classes and weekly refresher training/learning intervention sessions designed to reduce skill decay, update knowledge, improve confidence, reduce mistakes, increase productivity and maintain competency to ensure the team retains critical details and adapts to procedural changes.
• Responsible for performing field installations when new hire training classes are not needed.
• Provides site leadership, other peers, warehouse and field technician planned and unplanned out of office coverage on an as needed basis.
• Leads & supports end-to-end customer claims process.
• Performs & documents pre, during, and post-installation quality audits and provides continuous feedback.
• Supervise an assigned cohort of field technicians.

Qualifications

YOU MUST HAVE

• 5+ years of experience in field service operations supporting utility meter installations, meter exchanges, commissioning, maintenance, and repair activities.
• 5+ years of experience with smart metering technologies, including communication infrastructure, and meter data collection platforms.
• 5+ years of experience using diagnostic and testing tools to perform installation verification, system troubleshooting, and performance analysis of utility metering equipment.
• 5+ years of experience interpreting technical documentation, wiring diagrams, electrical schematics, and utility regulations to support accurate installation and service delivery.

WE VALUE

• Technical certification or degree in Electronics, Electrical Engineering, or related field.
• Experience leading or mentoring technical teams in utility meter installation and field service roles.
• Strong problem-solving skills and ability to work independently in customer environments.
• Knowledge of Honeywell Industrial Automation Smart Energy products and solutions is a plus.
• Commitment to safety and regulatory compliance in all field activities.

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Industrial Automation Smart Energy business unit provides advanced metering infrastructure and energy management solutions that empower utilities and energy providers to optimize energy distribution, improve grid reliability, and support sustainability goals. Our smart energy solutions include state-of-the-art utility meters, communication networks, and software analytics that enable smarter energy usage and better customer engagement. We are committed to driving innovation in the energy sector to support the transition to a more efficient and sustainable energy future.

Benefits Of Working For Honeywell

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.

• employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability;
• 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance;
• Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

For more information: https://benefits.honeywell.com/

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 7/23/2026.

About Us

Honeywell helps organizations solve the world’s most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.