Lead Field Service Technician

BD; Atlanta (GA); On-site; Full time

Job summary

A leading medical technology company seeks a dedicated Lead Field Service Technician to provide exceptional customer support and ensure optimal equipment performance. This role involves extensive travel and requires strong technical skills and a commitment to customer satisfaction.

Qualifications

• 3-5 years field experience in a related role.
• Self-motivated individual who can work independently.

Responsibilities

• Lead projects and provide first line of support for customers.
• Travel extensively to customer locations.
• Execute complex equipment and software installations.

Skills

Communication

Time Management

Organizational Skills

Education

Associate degree

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Bomgar

Job description

Job Description SummaryWe seek a dedicated Lead Field Service Technician to provide post-sale technical support to our customers through onsite engagements. As a Lead Field Service Technician, you will be responsible for ensuring the optimal performance of our equipment and delivering exceptional customer service. This role has the potential to include regional and national travel to support accounts.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Duration of Employment: This position has a one-year duration, with an anticipated end date of September 30, 2026. If at the end of that period you have not been offered or have not accepted another position within BD, your employment will be terminated, and you will not be eligible for severance per Company policy or plan.

Key Responsibilities:

• Responsible for leading projects. First line of support for customer communications and onsite activities. Accountable for daily customer data submissions.
• Travel extensively to customer locations, fulfilling a field-based role
• Acquire and demonstrate proficiency in all skill sets required for the field service technician position, including preventive maintenance, calibration, active remediations, device disassembly/reassembly, implementation, check-in, and Skills Labs.
• Provide customer onsite and phone support services, including installation, troubleshooting, system and recall support, software maintenance, and upgrades
• Responds promptly to and resolves equipment errors and malfunctions, minimizing customer downtime and workflow interruptions
• Executes complex equipment and software installations, customizes configurations to meet sales design requirements.
• Maintains high standards of product support quality documentation and ensures the training of service associates
• Continuously improving processes and developing efficient technical resolutions for supporting our products
• Ensures customer satisfaction through the support process and the entire customer life cycle
• Implements effective logistics, spare parts distribution, and knowledge tools to improve first-time-fix rates and accelerated response times.
• Travel expectations: High – 100% travel
• Ability to lift and transfer up to 70 lbs. individually

Educational Qualifications & Previous Experience:

• Associate degree, military training programs or equivalent field service experience. (3-5 years field experience)
• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs
• Self-motivated individual who can work independently or collaboratively within a team
• Develops competency in your area by performing routine work when required
• Possesses and maintains a valid driver's license and meets BD's auto safety standards.

Professional Skills & Key Competencies :

• Excellent communication and presentation skills for effectively conveying information to customers and internal business partners
• Ability to learn and understand detailed product knowledge of medical devices, software, basic networking, and electro/mechanical concepts
• Proficient in moderately complex hardware and software troubleshooting and repairs
• Strong time management and organizational skills to ensure on-time completion of project assignments, with the ability to work effectively with minimal direct supervision
• Coordinating travel arrangements and optimizing equipment to minimize customer downtime and workflow interruptions

Desired / Additional Skills & Knowledge:

• Background in biomedical, networking, military, or field-based technician roles
• Experience working in a healthcare environment
• Strong computer skills and comfort with troubleshooting various Microsoft applications, including Outlook, Excel, Word, OneNote, Bomgar, etc.

Additional Information

• Weekend and overtime hours are required, not optional
• Maintain compliance with customer vendor credentialing standards, including proof of immunizations, vaccines, product competency, and company policy acknowledgment
• Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.

BD is a medical technology company that serves healthcare institutions, life science researchers, clinical laboratories, industry, and the general public. BD manufactures and sells a broad range of medical supplies, devices, laboratory equipment and diagnostic products. BD is headquartered in the United States and has offices in more than 50 countries worldwide. Learn about BD at www.bd.com

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton Dickinson and Company are an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Required Skills

Optional Skills

.

Primary Work LocationUSA CA - San Diego Bldg A&B Additional Locations Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salaryor hourly rateranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.The salaryor hourly rateoffered to a successful candidate is based on experience, education, skills, andany step rate pay system of the actualwork location, as applicable to the role or position.Salaryor hourly payranges may varyfor Field-based and Remote roles.

Salary Range Information

$27.80 - $43.20