Lead Field Service Technician- Freezpak- Philadelphia, PA

Plug Power; Philadelphia (Philadelphia County); On-site; Full time

Job summary

An established industry player is seeking a Lead Field Service Technician to support fuel cell products in electric lift trucks. This role involves performing preventative maintenance, troubleshooting, and ensuring optimal performance of fuel cells at customer locations. The ideal candidate will possess strong mechanical and electrical skills, coupled with excellent communication and interpersonal abilities. Join a company that values diversity and offers a robust rewards package, including health insurance, a 401(k) plan with company match, and opportunities for professional development. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Bonus Eligibility

Paid Time Off

Paid Holidays

Lifestyle Reimbursement Program

Education Assistance

Employee Assistance Program

Qualifications

• 3+ years of experience in mechanical and electrical troubleshooting.
• Valid driver license and ability to lift 50 pounds regularly.

Responsibilities

• Maintain and service fuel cells at customer sites.
• Perform diagnostics and provide on-call support as needed.

Skills

Mechanical Troubleshooting

Electrical Troubleshooting

Communication Skills

Interpersonal Skills

Time Management

Problem Solving

Education

High School Diploma or Equivalent

Technical Electrical Coursework

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Job description

Lead Field Service Technician

Status: Non-Exempt (hourly)

Department: Field Service

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on-call and emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• May include maintaining ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may also be considered in lieu of direct experience.
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on a regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills with the ability to handle multiple tasks.
• Punctual and reliable.
• Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power.

Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Pay Rate: $24.00 - $28.00

We offer a robust total rewards package at Plug, and a brief summary is below:

✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.

✓The above pay range may not include local geographic pay variations. If there is an applicable geographic differential, a member of the HR team will discuss this during the interview process.

✓Health, Dental & Vision Insurance eligibility starting from the first day of hire.

✓401(k) with 5% company match.

✓Bonus eligibility.

✓Paid time off including vacation, personal, floating holidays, sick and volunteer time off.

✓Paid Holidays.

✓Lifestyle Reimbursement Program.

✓Education Assistance.

✓Global access to mental health support and counseling professionals.

✓Employee Assistance Program.