Lead Field Service Tech & Facilities Manager

ETHOS THERAPY SOLUTIONS, INC; Levittown (PA); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Telehealth

Health Savings Account

Life and Disability

401k

Company vehicle for business use

Employee assistance programs

Paid time off & holiday pay

Job summary

ETHOS THERAPY SOLUTIONS, INC is seeking a Technical Specialist (Lead) to manage field service tasks including installations, deliveries and removals of durable medical equipment. The role requires traveling up to 250+ miles, supervising staff, and ensuring safe, compliant operations.

The ideal candidate has 1–2 years of leadership experience, strong troubleshooting skills, and a proven track record in customer service. A valid driver’s license and access to a company vehicle are provided.

Qualifications

• Minimum of 1–2 years of Team Lead or Supervisory experience.
• Ability to perform advanced troubleshooting and technical skills.
• Proven customer service/support experience.
• High school diploma or its equivalent.
• Must be at least 18 years of age.
• Valid license with minimum 3 years driving experience; insurable at standard rates.
• Proficient with standard technology devices and Apps (mobile phones, tablets, etc.).

Responsibilities

• Schedules and oversees installations, deliveries and removals of medical equipment in patient homes and healthcare facilities.
• Keeps accurate records of delivery, pick-up, maintenance and repair activities.
• Demonstrates and explains general operation and proper use of medical equipment to patient/customer.
• Periodically works on-call rotation.
• Adheres to all company safety and compliance policies.
• Escalates performance and conduct incidents to management.
• Escalates compliance, safety and quality incidents to management.
• Coordinates maintenance and repairs of the facility, including building codes and environmental regulations.

Skills

Leadership

Troubleshooting

Customer service

Education

High School Diploma or GED

Tools

Mobile devices

Job description

ETHOS THERAPY SOLUTIONS, INC is seeking a Technical Specialist (Lead) to manage field service tasks including installations, deliveries and removals of durable medical equipment. The role requires traveling up to 250+ miles, supervising staff, and ensuring safe, compliant operations.

The ideal candidate has 1–2 years of leadership experience, strong troubleshooting skills, and a proven track record in customer service. A valid driver’s license and access to a company vehicle are provided.