Lead Experience Artist

Estancia La Jolla, A Noble House Hotel; San Diego (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Hotel & restaurant discounts

401k matching

Earned wage access

Paid time off

Free parking

Meals

Job summary

Estancia La Jolla, A Noble House Hotel is seeking a Lead Experience Artist to oversee Concierge and VIP operations, enhancing guest engagement and the overall guest journey. This role focuses on delivering memorable experiences and high-quality service across all touchpoints.

You will coordinate daily operations, mentor staff, and partner with other departments to ensure flawless service, while maintaining a warm, authentic Southern California hospitality standard for diverse guests.

Qualifications

• Two years minimum experience in hospitality operations.
• Experience supervising concierge and VIP services is a plus.
• Proficient with computer applications and standard office tools.

Responsibilities

• Supervise daily Concierge and VIP operations to ensure exceptional guest experiences.
• Provide daily Concierge and Front Desk support to guests and team members.
• Lead service delivery with a focus on seamless operations and memorable interactions.

Skills

People skills

Customer service

Concierge experience

Team collaboration

Problem-solving

Tools

InforHMS

Office software

Job description

Description

ABOUT US

From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.

THE JOB

As a Lead Experience Artist, you will have the opportunity to meet and interact with people from all over the world! Our Guest Experience Supervisor proudly showcases our hotel, amenities and surroundings. The Lead Experience Artist is a highly visible role in which you directly impact the guests stay and have the ability to create memorable experiences for our guests.

The Lead Experience Artist is responsible for the supervision of daily operation of the Concierge and VIP operations and provides daily Concierge and Front office operational support to ensure the guest experience is memorable.

YOU

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Lead Experience Artist requires skills such as patience, empathy, and a desire to make memorable experiences and provide excellent service for our guests.

OUR CULTURE

Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2026 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun!

THE OFFER

In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complimentary Parking, and Meals.

Requirements

• Minimum two years' experience in hospitality operations.
• Results-oriented with a focus on service excellence.
• Attention to detail with a talent for multitasking.
• Strong interpersonal and problem-solving abilities
• An effective communicator, team member, and collaborator.
• Minimum of two years in hospitality operations and concierge experience and a proven record of delivering “best in class” customer interactions.
• InforHMS experience preferred.
• Proficient knowledge of computer applications
• Ability to sit/stand for long periods of time
• Ability to work on AM, PM, weekend, and holiday shifts as required by operational needs.
• The ideal candidate will have:
• Experience within a hotel/resort environment

EEO Statement

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.