Lead Event Services & Tech Supervisor

Pinnacle Live; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous PTO

401k with match

Health, vision, dental insurance

Job summary

Located at the Omni Houston Hotel, Pinnacle Live seeks an Event Services Supervisor to oversee floor operations, setup, and tech equipment in a hotel setting while delivering exceptional service and a positive guest experience.

The role requires 2–3 years in AV/hospitality and 2+ years of advanced AV experience, with a strong focus on client service, coordination, and inventory control. Join a team dedicated to excellence in live events and premium production.

Qualifications

• 2–3 years’ prior experience in the audio visual and/or hospitality industry.
• 2 years’ advanced audio and visual experience in a theatrical or live event environment.
• Computer proficiency

Responsibilities

• Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live’s standards.
• Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete.
• Greet guest/client before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events.
• Follow through on all client requests and look for opportunities to enhance the client’s event.
• Ensures all inventory is in good working order and rental condition.
• Complies and enforces all Company security and safety measures.
• Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage.
• Ensure any lost, stolen or damaged equipment is immediately reported to supervisor.
• Continually work toward updating and improving technical skills.
• Provide continued communication with client to ensure success of all events.
• Maintain accurate client event information into the Company’s billing/event order system.
• Review invoice with client and obtain client’s signature on invoice and add-ons.
• Ensure all Company occupied areas are clean, organized and up to Company standards.
• Perform other duties as assigned.

Skills

Technical aptitude

Planning ability

Organizational skills

Interpersonal skills

Verbal & written communication

Customer focus

Team player

Job description

Located at the Omni Houston Hotel, Pinnacle Live seeks an Event Services Supervisor to oversee floor operations, setup, and tech equipment in a hotel setting while delivering exceptional service and a positive guest experience.

The role requires 2–3 years in AV/hospitality and 2+ years of advanced AV experience, with a strong focus on client service, coordination, and inventory control. Join a team dedicated to excellence in live events and premium production.