Lead Event Registration & Exhibitor Experience

Informa; Fort Lauderdale (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k match

Health insurance

PTO

Volunteer days

Job summary

Informa presents an exciting opportunity for an Event Registration Specialist to support South Florida Ventures events. You will interface with internal teams and manage exhibitor inquiries via email, phone, live chat, and on-site interactions, ensuring smooth registration flows.

The role requires five days in the office with travel for events as needed, and you will coordinate operations, testing, timelines, and onsite support to deliver high-quality attendee and exhibitor experiences.

Qualifications

• Bachelor's degree in Business Management, Information Systems or Management; or 3-5 years equivalent work experience
• Ability to work with a team and manage one or more onsite employees
• 3-5 years of experience with SaaS, CRM, or Registration development
• Strong platform administration skills, ability to learn environment individually
• Strong analytical, problem-solving, and recommendation skills
• Strong interpersonal skills and ability to manage stress well
• Proficient in the use of Microsoft Office applications - Word, Excel
• Ability to travel up to 40% of the time

Responsibilities

• Lead within the event group with open communication to VP, sales, marketing, operations, and customer service
• Collaborate on documentation for registration website builds to improve exhibitor experience
• Facilitate acceptance testing to ensure quality criteria are met
• Oversee project life cycle and maintain timelines for events
• Manage registration implementation for credential and conference programs
• Assist with onsite event operations and staffing for registration layouts
• Coordinate and supervise specialists for ongoing registration support
• Engage with onsite team to maintain strong stakeholder relationships
• Be flexible to work outside standard hours for different time zones

Skills

SaaS experience

CRM experience

Onsite leadership

Analytical skills

MS Office

Education

Bachelor's degree in Business or related field

Tools

CRM software

Registration tools

Job description

Informa presents an exciting opportunity for an Event Registration Specialist to support South Florida Ventures events. You will interface with internal teams and manage exhibitor inquiries via email, phone, live chat, and on-site interactions, ensuring smooth registration flows.

The role requires five days in the office with travel for events as needed, and you will coordinate operations, testing, timelines, and onsite support to deliver high-quality attendee and exhibitor experiences.