Lead Entertainment Consultant, Tour Performance

SeatGeek; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

SeatGeek is seeking a Lead for Touring Operations to drive day-to-day commercial execution across the Entertainment touring portfolio in the United States. You will partner with promoters, venues, and internal teams to ensure optimal planning, onsale readiness, and revenue opportunities throughout the concert lifecycle.

You will manage cross-functional workflows, monitor performance, and provide insights and dashboards to guide strategic decisions.

Qualifications

• 4+ years of experience in live entertainment, ticketing, touring, venue operations, or event management.
• Experience working directly with promoters, venues, booking agencies, or artist management.
• Strong project management and organizational skills with ability to manage multiple concurrent events.
• Experience using data and reporting to drive operational improvements.
• Excellent communication and relationship management skills.

Responsibilities

• Manage day-to-day performance of active touring shows from booking through post-event.
• Coordinate cross-functional execution across Client Success, Marketing, Product, Operations, Finance, and Business Operations.
• Monitor concert lifecycle health and identify opportunities or risks impacting show performance.
• Coordinate onsale readiness across internal and external stakeholders; support promoters and venue partners.
• Track onsale performance and document learnings to improve future events.
• Maintain visibility into touring pipeline and prepare recurring performance dashboards and executive reports.
• Serve as day-to-day contact for promoters, venue partners, and stakeholders; escalate and resolve operational challenges.

Skills

Live entertainment knowledge

Project management

Data-driven decision making

Cross-functional collaboration

Communication skills

Relationship management

Job description

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. This role is responsible for the day-to-day commercial execution and success of the Entertainment touring portfolio. This role partners closely with promoters, client venues, Client Success, Marketing, Product, Business Operations, and Sales to ensure every booked show is positioned for success from initial planning through the full concert lifecycle. This role serves as a driver of excellence for the portfolio of Concert tours —driving onsale readiness, monitoring performance, managing pipeline visibility, supporting client promoters relationships, and identifying opportunities to improve revenue across key commercial levers. The Lead ensures consistent execution across the touring portfolio while providing the leader of the department with the insights, reporting, and operational support needed to drive strategic business decisions.

What you'll do

Tour Lifecycle Management

• Manage the day-to-day performance of active touring shows from booking through post-event
• Coordinate cross-functional execution across Client Success, Marketing, Product, Operations, Finance, and Business Operations
• Monitor concert lifecycle health and proactively identify opportunities or risks impacting show performance
• Ensure clients promoters receive consistent communication and support throughout the touring lifecycle

Onsale Excellence

• Coordinate onsale readiness across internal and external stakeholders
• Support promoters and venue partners before, during, and after onsales
• Track onsale performance and document learnings to improve future events
• Assist with onsite support for key events and strategic client meetings as needed

Pipeline Performance Reporting

• Maintain visibility into the touring pipeline and active show portfolio
• Prepare recurring performance dashboards, client updates, and executive reporting
• Analyze historical performance to identify operational improvements and emerging trends

Client Industry Support

• Serve as a day-to-day contact for promoters, venue partners, and other stakeholders
• Coordinate client meetings, business reviews, and roadshows in support of the touring dept lead
• Escalate strategic issues while independently resolving operational challenges
• Help build strong, trusted relationships through responsive service and operational excellence

What you have

• 4+ years of experience in live entertainment, ticketing, touring, venue operations, or event management
• Experience working directly with promoters, venues, booking agencies, or artist management
• Strong project management and organizational skills with the ability to manage multiple concurrent events
• Experience using data and reporting to drive operational improvements
• Excellent communication and relationship management skills
• Ability to thrive in a fast-paced, cross-functional environment with shift