Lead Entertainment Consultant, Tour Performance

SeatGeek; New York (NY); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible/remote work

Family leave (up to 16 weeks)

Job summary

SeatGeek is seeking a Lead for Tour Lifecycle Management to drive the day-to-day execution of the Entertainment touring portfolio. You will partner with promoters, venues, and internal teams to ensure shows are positioned for success from planning through post-event.

You will own lifecycle health, onsale readiness, and pipeline visibility, delivering dashboards and insights for strategic decisions while maintaining strong client relationships and operational excellence.

Qualifications

• 4+ years in live entertainment, ticketing, touring, venue operations, or event management.
• Experience working with promoters, venues, booking agencies, or artist management.
• Strong project management and organizational skills for multiple concurrent events.
• Experience using data and reporting to drive operational improvements.
• Excellent communication and relationship management skills.
• Ability to thrive in a fast-paced, cross-functional environment with shifting priorities.

Responsibilities

• Lead day-to-day performance of active touring shows from booking through post-event.
• Coordinate cross-functional execution across Client Success, Marketing, Product, Operations, Finance, and Business Operations.
• Monitor concert lifecycle health and identify opportunities or risks affecting performance.
• Ensure clients and promoters receive consistent communication and support throughout the touring lifecycle.
• Maintain visibility into the touring pipeline and prepare recurring performance dashboards and executive reporting.
• Escalate strategic issues and resolve operational challenges while building strong relationships.

Skills

Live entertainment

Project management

Data-driven decisions

Communication & relationships

Cross-functional collaboration

Prioritization in fast-paced env

Job description

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing industry.

This role is responsible for the day-to-day commercial execution and success of the Entertainment touring portfolio. This role partners closely with promoters, client venues, Client Success, Marketing, Product, Business Operations, and Sales to ensure every booked show is positioned for success from initial planning through the full concert lifecycle.

This role serves as a driver of excellence for the portfolio of Concert tours —driving onsale readiness, monitoring performance, managing pipeline visibility, supporting client & promoters relationships, and identifying opportunities to improve revenue across key commercial levers. The Lead ensures consistent execution across the touring portfolio while providing the leader of the department with the insights, reporting, and operational support needed to drive strategic business decisions.

What you'll do

Tour Lifecycle Management

• Manage the day-to-day performance of active touring shows from booking through post-event
• Coordinate cross-functional execution across Client Success, Marketing, Product, Operations, Finance, and Business Operations
• Monitor concert lifecycle health and proactively identify opportunities or risks impacting show performance
• Ensure clients & promoters receive consistent communication and support throughout the touring lifecycle

Onsale Excellence

• Coordinate onsale readiness across internal and external stakeholders
• Support promoters and venue partners before, during, and after onsales
• Track onsale performance and document learnings to improve future events
• Assist with onsite support for key events and strategic client meetings as needed

Pipeline & Performance Reporting

• Maintain visibility into the touring pipeline and active show portfolio
• Prepare recurring performance dashboards, client updates, and executive reporting
• Analyze historical performance to identify operational improvements and emerging trends

Client & Industry Support

• Serve as a day-to-day contact for promoters, venue partners, and other stakeholders
• Coordinate client meetings, business reviews, and roadshows in support of the touring dept lead
• Escalate strategic issues while independently resolving operational challenges
• Help build strong, trusted relationships through responsive service and operational excellence

What you have

• 4+ years of experience in live entertainment, ticketing, touring, venue operations, or event management
• Experience working directly with promoters, venues, booking agencies, or artist management
• Strong project management and organizational skills with the ability to manage multiple concurrent events
• Experience using data and reporting to drive operational improvements
• Excellent communication and relationship management skills
• Ability to thrive in a fast-paced, cross-functional environment with shifting priorities

Perks

• Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching
• Student loan matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building, reproductive health services and Gender-affirming care
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $360 per quarter to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $110,000 - $130,000 USD plus bonus based on performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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