Lead Engineer - Application Support 4C

BrightClaim; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

Genpact is seeking a Lead Engineer - Application Support to oversee Level 3 production issue resolution for P&C insurance platforms. You will drive root-cause analysis, implement durable fixes, and mentor L1/L2 teams while coordinating with stakeholders across Policy Administration, Claims, Billing, and Underwriting systems.

The role requires strong ITIL practices, collaboration, and data-driven testing to ensure compliant releases.

Qualifications

• Bachelor's or Master’s degree in a relevant engineering or IT discipline.
• Strong experience in IT service delivery and application support roles.
• Experience leading incident resolution and RCA processes.

Responsibilities

• Provide Level 3 support for complex, production issues in P&C insurance applications.
• Lead root cause analysis and implement permanent fixes.
• Collaborate with L1/L2 teams for troubleshooting and knowledge transfer.
• Participate in incidents, problems, and change management processes.
• Support core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting.

Skills

Agile Methodology

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

ITIL Framework

ITIL Practices

Microsoft Access VBA

People Leadership

Personal Effectiveness

Process Automations

Release Management

Risk Management

Robotic Process Automation

Storytelling

Technical Support

Unix Shell Scripting

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Job description

Lead Engineer - Application Support

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities

• Provide Level 3 support for complex and critical production issues related to P&C insurance applications

• Lead root cause analysis (RCA) for recurring or high-severity incidents and implement permanent fixes

• Collaborate with L1/L2 support teams to guide troubleshooting and knowledge transfer

• Participate in incidents, problems, and change management processes.

• Support core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platforms

• Analyze business and system impacts of defects across personal, commercial, and specialty lines

• Work closely with business stakeholders to understand insurance workflows, rules, and regulatory constraints

• Validate defect fixes and enhancements through functional and technical testing

• Review and support application changes, releases, and patches

• Assist development teams with production deployments and post-release validation

• Ensure system changes comply with regulatory, audit, and data security requirements

• Update support documentation, runbooks, and knowledge articles

• Perform advanced SQL queries and data analysis to investigate data integrity and transactional issues

• Analyze logs, batch jobs, APIs, and integrations with third-party systems (e.g., vendors, reinsurers)

• Identify performance bottlenecks and support tuning efforts

• Support batch processing, nightly cycles, renewals, and large-volume transactions

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

AWS Certified Cloud Practitioner - PluralsightPluralsight, AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), ITIL Foundation - AxelosAxelos, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstone, VMware Certified Professional (VCP) - VmwareVmware

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, People Leadership, Personal Effectiveness, Process Automations, Release Management, Risk Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell Scripting

Language

English

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Application Support

Remote Type -

Hybrid

Work Shift -

Day Job (United States of America)

The approximate annual base compensation range for this position is:

60,000 to 75,000 USD

“Los Angeles California-based candidates are not eligible for this role”

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.