Lead Engineer - Application Support 4C

Genpact LLC; Antioch (IL); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Genpact LLC is seeking a Lead Engineer - Application Support to provide Level 3 production issue resolution for P&C insurance applications. You will lead root cause analysis, guide L1/L2 teams, and support policy administration, claims, billing, rating, and underwriting platforms.

You will analyze data, validate fixes, and ensure regulatory & data security compliance. The role requires collaboration with stakeholders, strong SQL/data analysis, and participation in releases and change management.

Qualifications

• Bachelor's degrees in CS/IT/Engineering or related field.
• Experience with ITIL processes and service management.

Responsibilities

• Provide Level 3 support for complex production issues in P&C insurance applications.
• Lead root cause analysis (RCA) for incidents and deploy permanent fixes.
• Collaborate with L1/L2 teams to guide troubleshooting and knowledge transfer.
• Support core P&C systems including Policy Administration, Claims, Billing, Rating, Underwriting.
• Analyze business and system impacts of defects across lines; validate fixes.
• Review changes, releases, and patches; assist deployments.

Skills

Agile Methodology

ITIL Framework

Release Management

Technical Support

Unix Shell Scripting

Collaboration Tools

Problem Solving

Education

Bachelor's degree in Computer Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Master's in Software Engineering

Tools

Microsoft Access VBA

Job description

Lead Engineer - Application SupportReady to turn bold ideas into real-world impact?At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionResponsibilitiesProvide Level 3 support for complex and critical production issues related to P&C insurance applicationsLead root cause analysis (RCA) for recurring or high-severity incidents and implement permanent fixesCollaborate with L1/L2 support teams to guide troubleshooting and knowledge transferParticipate in incidents, problems, and change management processes.Support core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platformsAnalyze business and system impacts of defects across personal, commercial, and specialty linesWork closely with business stakeholders to understand insurance workflows, rules, and regulatory constraintsValidate defect fixes and enhancements through functional and technical testingReview and support application changes, releases, and patchesAssist development teams with production deployments and post-release validationEnsure system changes comply with regulatory, audit, and data security requirementsUpdate support documentation, runbooks, and knowledge articlesPerform advanced SQL queries and data analysis to investigate data integrity and transactional issuesAnalyze logs, batch jobs, APIs, and integrations with third-party systems (e.g., vendors, reinsurers)Identify performance bottlenecks and support tuning effortsSupport batch processing, nightly cycles, renewals, and large-volume transactionsQualificationsBachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software EngineeringCertificationsAWS Certified Cloud Practitioner - PluralsightPluralsight, AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), ITIL Foundation - AxelosAxelos, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstone, VMware Certified Professional (VCP) - VmwareVmwareRequired SkillsAgile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, People Leadership, Personal Effectiveness, Process Automations, Release Management, Risk Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell ScriptingLanguageEnglishLanguage Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Application SupportRemote Type -HybridWork Shift -Day Job (United States of America)The approximate annual base compensation range for this position is:60,000 to 75,000 USD“Los Angeles California-based candidates are not eligible for this role”The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.Why join Genpact?Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.