Tech Lead - Infrastructure Services S 4C

Genpact LLC; Atlanta (GA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Genpact LLC is seeking a Tech Lead - Infrastructure Services to oversee IT operations and lead critical IT projects. The role emphasizes timely delivery, quality, and security across the enterprise IT landscape.

You will mentor staff, optimize system performance, and drive collaboration with other departments to align IT with business goals in a hybrid work setting. This is a hands-on leadership position in a dynamic, innovation-focused environment.

Qualifications

• Bachelor-level degree in a computing or information-technology field.
• Strong leadership and IT project management experience.
• Hands-on knowledge of enterprise IT infrastructure and security.

Responsibilities

• Oversee and manage the day-to-day operations of the IT department.
• Lead and coordinate IT projects, ensuring timely delivery and adherence to quality standards.
• Provide technical guidance and support to team members, assisting with complex technical issues.
• Monitor and maintain system performance, identifying and resolving technical issues as they arise.
• Collaborate with other departments to ensure seamless integration of IT systems and processes.
• Develop and implement IT policies and procedures to enhance operational efficiency and security.
• Stay up-to-date with latest technologies and trends to recommend innovative solutions for the organization's IT infrastructure.

Skills

Agile Methodology

Applications Support

Backup Management

Client Relations

Cloud Applications

Collaboration Tools

Database Administration

Database Maintenance

Database Management

Database Monitoring

Design Thinking

Enterprise Resource Planning (ERP)

Executive Presence

Inclusion

Oracle Exadata Database Machine

Oracle Solaris

OS management

People Leadership

Personal Effectiveness

Risk Management

Security Operations Management

Server Infrastructure

ServiceNow Platform

Storage Management

Education

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Tools

AWS Certified Solutions Architect - Professional

Job description

Tech Lead - Infrastructure Services SReady to turn bold ideas into real-world impact?At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job Description• Oversee and manage the day-to-day operations of the IT department • Lead and coordinate IT projects, ensuring timely delivery and adherence to quality standards • Provide technical guidance and support to team members, assisting with complex technical issues • Monitor and maintain system performance, identifying and resolving technical issues as they arise • Collaborate with other departments to ensure seamless integration of IT systems and processes • Develop and implement IT policies and procedures to enhance operational efficiency and security • Stay up-to-date with latest technologies and trends to recommend innovative solutions for the organization's IT infrastructure.QualificationsBachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network EngineeringCertificationsAWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS)Required SkillsAgile Methodology, Agile Methodology, Applications Support, Backup Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, People Leadership, Personal Effectiveness, Risk Management, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management {+ 2 more}LanguageEnglishLanguage Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Infrastructure Services SRemote Type -HybridWork Shift -Any (United States of America)The approximate annual base compensation range for this position is:60,000 to 75,000 USD“Los Angeles California-based candidates are not eligible for this role”The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.Why join Genpact?Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.