Lead End User Support Engineer (Hybrid)

County of Anoka; Anoka (MN); Hybrid; USD 80,000 - 112,000; Full time

Benefits offered by this job

Paid time off

Holidays

Health insurance

Dental and vision insurance

Pension plan

Job summary

County of Anoka seeks a Lead End User Support Engineer to manage Windows endpoints, domain services, and Microsoft 365 workloads across ~2,500 devices. The role is hybrid, full-time, with a rotating on-call schedule and opportunities for advancement.

The position emphasizes hands-on leadership, gap analysis in endpoint environments, and implementing enterprise-wide end-user technology solutions with cross-team collaboration.

Qualifications

• Hands-on engineer able to identify gaps in endpoint environments.
• Experience with Windows endpoint management and VDI advocated.
• Ability to lead new technology initiatives across devices and users.

Responsibilities

• Lead enterprise desktop engineering to ensure reliability and security.
• Engineer and administer Windows endpoint platform and related services.
• Provide escalated support for VDI and end-user tech.
• Lead project initiatives with plans, schedules and acceptance criteria.

Tools

Windows endpoint platform

Microsoft 365 client apps

Virtual Desktop Infrastructure

Mobile Device Management

Job description

Job Posting End Date: November 2, 2026 at 11:59pm CST

Hiring range: $79,788.80 to $111,696.00 annually ($38.36 to $53.70 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County.

Come join our team at Anoka County where you can serve your community while enjoying the benefits of work‑life balance! This includes 24 days of paid flexible time off and up to 12.5 holidays your first year.

Position Description

The Anoka County Information Technology Department's mission is to align and deliver cost-effective technology strategies and services in partnership with County divisions, departments and offices, other local jurisdictions, and the public. The department has an immediate opening for a Lead End User Support Engineer. We're looking for a hands-on engineer who identifies gaps in our endpoint environment, initiates the work to close them, and leads new technology initiatives that reach every user and device across a co‑managed fleet of approximately 2,500 Windows devices, plus Mac and mobile devices. Some of the critical responsibilities of this position include engineering and administering the County's Windows endpoint platform; supporting domain, directory, and authentication services; administering Microsoft 365 client applications and services; and providing escalated support for virtual desktop infrastructure.

This is a full‑time, exempt, hybrid position. Interviews will take place the week of November 9th, 2026, for those selected to move forward in the hiring process.

Pay & Benefits

• Anoka County Salary Schedule Grade 35: $79,788.80 to $111,696.00 annually ($38.36 to $53.70 per hour).
• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more at https://www.anokacountymn.gov/benefits
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

Work Location

This position will work at Anoka County Government Center, located at 2100 3rd Ave, Anoka, MN 55303. This position may be eligible for flexible work arrangements, including hybrid work, with some days working remotely and some days working in the office. Business hours are Monday - Friday 8:00 a.m. - 4:30 p.m. This position participates in a rotating on‑call schedule, approximately one week every 5 weeks, providing after‑hours and weekend support for critical county end user systems.

Job Duties and Responsibilities

These examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Lead End User Support Engineer.

• Lead processes to ensure all enterprise desktop engineering systems perform reliably, efficiently, and securely.
• Research and recommend emerging enterprise level technologies that support end user needs.
• Lead technical discussions regarding existing and new solutions. Recommend strategies to meet future end user technology needs.
• Procure, design, develop, implement, and administer enterprise level end user technology.
• Lead enterprise project initiatives and meet deliverables, including project plans and schedules with resource estimates, defined acceptance criteria, and completion through handoff to operations.
• Proactively identify gaps and risks in the endpoint environment, and initiate and lead the work to close them.
• Establish policies, procedures, processes and documentation for computers, mobile devices, operating systems, end user productivity applications, auditing, configuration management, anti-malware, third‑party patching, mobile device management and virtual desktop technologies.
• Determine standards to ensure all systems remain functional, reliable and secure.
• Act as an escalation point for the most complex technology issues partnering closely with network and systems engineers.
• Ensure routine maintenance is provided on hardware and software. Ensure systems and workstations are compliant with organizational policies and security standards.
• Receive referrals from help desk support and troubleshoot, diagnose and resolve more complex operating errors.
• Provide leadership, coaching, and/or mentoring to a subordinate group, and may act as a lead providing daily work direction and managing timeline of weekly activities depending on assignment.
• Participate in a rotating on‑call schedule providing after‑hours escalation and support for critical end user technology, responding within established service level expectations.