Lead Encompass Administrator - Onsite

Millennial-Home-Lending-; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

CAKE Mortgage is seeking a Lead Encompass Administrator to own the Encompass environment and TPO Connect portal. The role blends day-to-day admin work with strategic project leadership, defining rules, workflows, and platform configuration standards.

You will serve as the escalation point for Encompass issues and partner with engineering on our custom TPO platform, working autonomously to drive enhancements and ensure compliance across the loan lifecycle.

Qualifications

• 6+ years administering Encompass in a mortgage lending environment.
• Deep hands-on experience with personas, permissions, custom fields, input forms, templates, business rules, and workflow automation.
• Experience administering TPO Connect or supporting a TPO channel.
• Experience running system changes end to end: requirements, design, testing, deployment, documentation, and support.

Responsibilities

• Run day-to-day Encompass administration: users, personas, permissions, business rules, forms, templates, investor and program updates, and support requests.
• Design and build business rules and workflow automation that cut manual work, shorten cycle times, and improve data quality.
• Administer TPO Connect and third-party integrations connected to Encompass, including configuration, testing, and vendor coordination.
• Set and enforce platform standards: naming, documentation, change control, and testing before production.
• Own the enhancement roadmap with Operations, Underwriting, Closing, Compliance, and Sales; prioritize requests and deliver.
• Partner with engineering on our custom TPO platform: data mapping, workflow parity, testing, and cutover.
• Serve as the escalation point for production issues; run root cause analysis and vendor escalations to resolution.
• Keep configurations, access, and changes audit ready; support compliance reviews and exams.
• Train users on material changes and document what you build.
• Set standards and mentor administrators and power users as a functional and technical lead.

Skills

Encompass administration

User personas & permissions

Workflow automation

TPO Connect experience

Incident management

Education

Bachelor's degree or equivalent experience

ICE Mortgage Technology certification (preferred)

Tools

Encompass

TPO Connect

Job description

Description

CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed and precision. As we grow, we're looking for forward-thinking professionals who thrive in fast-paced, collaborative environments.

The Lead Encompass Administrator owns CAKE's Encompass environment and TPO Connect portal. The job splits between day-to-day administration and project work: building rules and workflows, improving how loans move through the system, and raising the standard for how the platform is configured, tested, and changed.

You will be the escalation point for Encompass issues, the owner of the enhancement roadmap, and engineering's partner as we build our custom TPO platform. This is a functional and technical lead role that operates with significant autonomy.

Key Responsibilities

• Run day-to-day Encompass administration: users, personas, permissions, business rules, forms, templates, investor and program updates, and support requests.
• Design and build business rules and workflow automation that cut manual work, shorten cycle times, and improve data quality.
• Administer TPO Connect and the third-party integrations connected to Encompass, including configuration, testing, and vendor coordination.
• Set and enforce platform standards: naming, documentation, change control, and testing before anything reaches production.
• Own the enhancement roadmap with Operations, Underwriting, Closing, Compliance, and Sales. Prioritize requests, assess impact, and deliver.
• Partner with engineering on our custom TPO platform: data mapping, workflow parity, testing, and cutover.
• Serve as the escalation point for production issues. Run root cause analysis and vendor escalations through to resolution.
• Keep configurations, access, and changes audit ready. Support compliance reviews and exams.
• Train users on material changes and document what you build.
• Set standards, review complex configuration work, and mentor administrators and power users as a functional and technical lead.

Requirements

• Bachelor's degree in a related field preferred, or equivalent experience.
• 6+ years administering Encompass in a mortgage lending environment.
• Deep hands-on experience with personas, permissions, custom fields, input forms, templates, business rules, and workflow automation.
• Experience administering TPO Connect or supporting a TPO channel.
• Experience running system changes end to end: requirements, design, testing, deployment, documentation, and support.
• Working knowledge of mortgage operations from Processing through Closing.
• Non-QM or wholesale lending experience strongly preferred.
• Encompass Administrator certification or other ICE Mortgage Technology certification strongly preferred.
• Strong systems thinking; able to trace how a rule change ripples through workflows, reports, and downstream teams before making it.
• Experience running a production incident from triage through root cause, vendor escalation, and a lasting fix.
• Excellent communication skills with operators, executives, and engineers, with strong documentation habits.

Why Join CAKE Mortgage?

• Be part of a fast-growing company changing the game in Non-QM.
• Competitive compensation and performance-based bonuses.
• Collaborative and entrepreneurial culture.
• Opportunities for career advancement and innovation.

Cake Mortgage does not tolerate discrimination of any type. Cake Mortgage offers equal employment opportunity to all qualified persons without regard to race, age, color, religion, sex/gender, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, ancestry, disability, or any other considerations made unlawful by Federal, State, or Local law. Cake Mortgage provides eligible and qualified employees with opportunities to advance. Cake Mortgage is an at-will employer. Cake Mortgage is committed to providing employees with a work environment free of discrimination and harassment.