Encompass Administrator

CrossCountry Mortgage, LLC; United States; On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K program

Disability insurance

Job summary

CrossCountry Mortgage, LLC is seeking a Senior Encompass Administrator to support the LOS team, applying mortgage system expertise and knowledge of Encompass to drive critical business processes.

You will work with business units to implement changes, maintain forms and rules, coordinate with the .NET and Product teams, and ensure compliance with real estate lending standards while keeping performance and deadlines.

Qualifications

• 5+ years’ experience performing Ellie Mae Encompass Administration.
• 5+ years’ experience building Input Forms and creating Business Rules within Encompass/LOS.
• 5+ years’ experience within the Mortgage Industry.
• Encompass Administrator Certification.

Responsibilities

• Work with business units to offer areas of improvement, implement, manage, and maintain input forms, business rules, major releases, loan programs, eFolder settings, disclosures, HMDA support, investor suspense requests, DMI export, servicing transfers, warehouse data tapes, and archive loan strategy.
• Evaluate the Encompass system, CCM’s integrations and CCM’s business workflow to drive change for process-flow improvement.
• Design and implement approved change requests by creating or enhancing Encompass settings, input forms, and business rules.
• Troubleshoot and resolve issues relating to system functionality.
• Ensure deadlines are met and update the project management system.
• Stay up to date on Encompass trends and Ellie Mae initiatives.
• Collaborate with the .Net Team and Product Manager on requests.
• Ensure updates do not adversely affect the system.
• Serve as escalation point for inquiries and troubleshooting from Support.

Skills

Encompass Admin

Mortgage industry knowledge

Encompass/LOS rules

JIRA

Communication & collaboration

Education

High School Diploma or equivalent

Tools

Encompass Web

Job description

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow!

CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Encompass Administrator (Senior) is a key member of CrossCountry Mortgage’s LOS team. This position contributes to business success by utilizing technical skills, mortgage experience, and a thorough understanding of the LOS system. This LOS team supports the business platform to accomplish critical business processes that are critical to the company’s day‑to‑day operations.

Job Responsibilities

• Work with the applicable business units to offer areas of improvement, implement, manage, and maintain input forms, business rules, major releases, loan programs, eFolder settings, disclosures, HMDA support, investor suspense requests, DMI export, servicing transfers, warehouse data tapes, and archive loan strategy.
• Evaluate the Encompass system, CCM’s integrations and CCM’s business workflow to help drive change for process‑flow improvement in the Encompass system and CCM’s integrations.
• Design and implement approved change requests by creating or enhancing Encompass settings, basic and advanced input forms, and basic and advanced business rules.
• Employ problem solving skills to understand, interpret, troubleshoot, and resolve issues relating to system functionality.
• Ensure deadlines are met and update the project management system.
• Remain up to date on key Encompass trends and methodologies.
• Remain up to date on forthcoming Ellie Mae initiatives.
• Work closely with the .Net Team, where applicable, on incoming requests.
• Ensure updates do not adversely affect the system.
• Work closely with the Product Manager, where applicable, on incoming requests.
• Work as an escalation point for general inquiries and troubleshooting requests from Support.

Qualifications And Skills

• High School Diploma or equivalent.
• 5+ years’ experience performing Ellie Mae Encompass Administration.
• 5+ years’ experience building Input Forms and creating Business Rules within Encompass/LOS.
• 5+ years’ experience within the Mortgage Industry.
• Encompass Administrator Certification.
• Encompass Web Experience a plus.
• Thorough understanding of the loan lifecycle from point of sale through servicing and secondary.
• Advanced knowledge of real estate lending regulations and compliance standards.
• JIRA knowledge a plus.
• Effective communication and collaboration skills to maintain positive business relationships with system stakeholders.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents:

Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.