Lead Eligibility Specialist III: Complex Cases

CalHR; Oakhurst (CA); On-site; USD 52,000 - 63,000; Full time

Job summary

CalHR is seeking an Eligibility Specialist III in California to serve as a lead expert in public assistance programs. The role involves conducting advanced eligibility interviews, guiding staff, and ensuring accurate processing of benefits through automated systems.

Ideal candidates will demonstrate extensive knowledge of eligibility regulations and experience in training teams, with the ability to manage complex caseloads and interact with clients with confidentiality and professionalism.

Qualifications

• Knowledge of public social services programs and eligibility rules.
• Experience in conducting investigative interviews and information gathering.
• Ability to use computers and software to prepare documentation and enter data.

Responsibilities

• Provides lead direction and training to a unit of workers determining eligibility for public assistance programs.
• Performs interactive interviews to elicit eligibility information and verify financial and personal data.
• Analyzes financial and eligibility information to determine initial or continuing eligibility for multiple aid programs.
• Enter and retrieve data, and issue benefits from an automated system.

Skills

Public assistance regulations

Interactive interviewing

Data entry into computer systems

Customer service

IRS tax data evaluation

Health insurance plan options

Job description

CalHR is seeking an Eligibility Specialist III in California to serve as a lead expert in public assistance programs. The role involves conducting advanced eligibility interviews, guiding staff, and ensuring accurate processing of benefits through automated systems.

Ideal candidates will demonstrate extensive knowledge of eligibility regulations and experience in training teams, with the ability to manage complex caseloads and interact with clients with confidentiality and professionalism.