Lead Electronics Repair & Sales Technician

Asurion; Town of Amherst (NY); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plans

Employee discounts

Tuition reimbursement

Résumé du poste

Asurion in Amherst, NY is seeking a Lead Retail Sales Technician to diagnose and repair electronics while guiding a team to exceed store goals. This role blends hands-on tech work with frontline leadership and customer service excellence.

Starting pay is $19.95 per hour with unlimited incentives. The position offers growth through training, tuition reimbursement, health insurance, and retirement plans as part of a comprehensive benefits package.

Qualifications

• Minimum 1 year of supervisory experience in customer service or retail sales.
• 6 months of product service support or technology repair with inventory management experience.
• High school diploma or equivalent.
• Ability to connect with customers and make them feel heard and valued.
• Willingness to work retail hours including weekends and holidays.

Responsabilités

• Diagnose and repair electronic devices to ensure high-quality fixes.
• Lead and coach the tech team to deliver exceptional customer service.
• Fill store leadership duties when needed and drive team success.
• Oversee repair turnaround times and ensure all work orders are completed daily.
• Manage inventory, buybacks, returns, and PPE compliance.

Connaissances

Customer service leadership

Retail sales supervision

Technical troubleshooting

Team motivation

Formation

High school diploma or equivalent

Description du poste

Asurion in Amherst, NY is seeking a Lead Retail Sales Technician to diagnose and repair electronics while guiding a team to exceed store goals. This role blends hands-on tech work with frontline leadership and customer service excellence.

Starting pay is $19.95 per hour with unlimited incentives. The position offers growth through training, tuition reimbursement, health insurance, and retirement plans as part of a comprehensive benefits package.