Lead, Dynamics 365 & App Support

CONSUMER AND WORKER PROTECTION; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

The NYC Department of Consumer and Worker Protection (DCWP) is seeking an Application Support Lead to guide the ITOPS & Support team in delivering robust software solutions. The role spans requirements gathering, design, testing, and stakeholder collaboration across CRM and reporting integrations.

Responsibilities include leading a Dynamics365/Angular environment, maintaining project artifacts, and ensuring end‑to‑end delivery while aligning with DCWP’s policies and user needs.

Qualifications

• Bachelor's degree with 24 credits in CS or related field plus 2 years of software experience; or
• High school diploma plus 6 years of software experience; or
• A combination of education and experience as described; masters can substitute for up to one year of experience.

Responsibilities

• Provide support for Microsoft Dynamics365 and Angular apps (.Net); work on CRM and reporting integrations.
• Elicit, document, and analyze business requirements; perform gap analysis.
• Design best-practice solutions and translate requirements into functional designs.
• Communicate designs to business, development, testing, and training teams; update designs as needed.
• Verify that applications meet requirements and assist with UAT and demonstrations.
• Develop and maintain project artifacts and deliverables per methodologies.
• Lead the support team by coordinating with project managers, product managers, and product owners.

Skills

Leadership

Requirements gathering

Business analysis

Communication

SDLC methodologies

Agile/Waterfall

User stories

Gap analysis

Education

Bachelor's degree with 24 CS credits

High school diploma with 6 years experience

Master's degree substitution rules

Tools

Microsoft Dynamics 365

SQL

Power Platform

Azure

Unified Service Desk

MS Project

Excel

PowerPoint

Job description

The NYC Department of Consumer and Worker Protection (DCWP) is seeking an Application Support Lead to guide the ITOPS & Support team in delivering robust software solutions. The role spans requirements gathering, design, testing, and stakeholder collaboration across CRM and reporting integrations.

Responsibilities include leading a Dynamics365/Angular environment, maintaining project artifacts, and ensuring end‑to‑end delivery while aligning with DCWP’s policies and user needs.